Company DescriptionWe are the fastest growing staffing company in North America and the only firm of its kind that specializes in recruitment services. We are the sole agency that does recruitment for 22nd Century Technologies, Inc.(TSCTI), leveraging our extensive network and resources. TSCTI has a diverse portfolio of various Information Technology & General Staffing Services contracts with the United States Government and Private Sector Agencies. Job DescriptionHi,My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing staffing company in North America and the only firm of its kind that specializes in recruitment services. We are the sole agency that does recruitment for 22nd Century Technologies, Inc.(TSCTI), leveraging our extensive network and resources. TSCTI has a diverse portfolio of various Information Technology & General Staffing Services contracts with the United States Government and Private Sector Agencies. Please find below the job details: Title: Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire Start Date: 04/21/2017 Location: Sterling, VA, United States Description: Active clearance required : CBP BI, Secret, Top secret or plus >We are currently seeking a motivated, career and customer oriented Operations and Maintenance HelpDesk Analyst to join our team in Sterling, VA to begin an exciting and challenging career with Client Federal Systems. In this role, you will Perform activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques, and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. Duties/Tasks and Responsibilities · Monitor and report on system data and alerts. · Resolve system issues through remote access to the deployed systems.· Provide on-call to support LBI/ITI applications in accordance with the terms of the contract.· Responsible for managing trouble tickets and key issues related to the ongoing operations of the program.· Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract.· Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performancePosition Requirements: · U.S. CITIZENSHIP with full background investigation required REQUIRED· Associate's degree and a minimum of 2 years of technical experience with hardware and software – focusing on Windows embedded systems, Help Desk experience, or equivalent.· Familiarity with network infrastructure· CBP BI Clearance is preferred.· Help Desk may be required to switch operations to 24/7 coverage – could require shift work. Will discuss during the interview.· Self-directed, highly motivated and have strong problem solving * troubleshooting skills.· Strong communication skills, both verbal & written, with particular emphasis on the understanding and effectively communicating with external customer's technical issues.· Interaction with project managers, deployment team, and other team members on resolving issues.Contract Information: Period of Performance until 9/25/174 Option YearsPlease provide the following information Rate Expectation: Full Name: Contact No: Alternate contact (if any): Email address: Current Location: Relocation: Availability: Visa status Kindly share your detailed resume at If you are qualified and interested in making a change or know of a friend who might have the required qualifications, please call me ASAP at (908) 765-0002 Ext.241, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you. Sincerely yours, PankajBasnotra E TalentNetwork http://etalentnetwork.com1 Executive Drive Suite 285 Somerset, NJ 08873 (908) 765-0002 Ext.241 Note: Please allow me to reiterate that I have chosen to contact you either because your resume has been posted to one of the internet job sites to which we subscribe, or because you have previously submitted your resume to our company. I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market. If you would prefer I contact you at a later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices. Thanks again. PankajQualificationsActive clearance required : CBP BI/ Secret/ Top secret or plus >Additional InformationAll your information will be kept confidential according to EEO guidelines.