It's fun to work at a company where people truly believe in what they are doing! Job Description: The National Records Operations Manager (NROM) role is a key strategic leadership and people management role in support of Epiq’s Records & Information Governance (RIG) outsourced operations for a very large law firm. The NROM is responsible for day-to-day operational management and oversight of Epiq’s client RIG program, ensuring we are meeting or exceeding both the customer’s and Epiq’s standards for information lifecycle management. This position requires an operationally minded professional with significant experience in large law firm records and information governance operations, including multi-office management across a large team of RIG professionals. Responsibilities Effectively oversee and drive the maturity of the client’s RIG Operations and contribute to the client’s RIG program strategy Drive effective and efficient day to day operations of the client’s RIG Operations Manage, mentor and coach the Epiq RIG team to deliver high-quality work with a focus on customer service, operational excellence, and effective communication Train and cross-train all Epiq team members on core RIG functions, systems, and processes Ensure adequate coverage of all client offices with regard to supporting RIG activities Manage the review and reconciliation of RIG program vendor invoicing such as offsite storage and shred services Document and improve processes to achieve high levels of compliance As the primary point of contact for Epiq RIG services for the account, establish positive, trusting relationships with client RIG leaders, Partners, Attorneys, and firm administrative leadership Optimize the application of technology to day to day operations and provide recommendations to the client on new technology that may be of value to achieving program objectives Collect and analyze data to identify process improvements, manage the Epiq team, and report out to the client on operational achievements and areas for collaboration Direct and oversee projects such as real estate moves/restacks/closures, disposition projects, imaging projects, matter mobility projects, data cleanup projects, etc. Responsible for monitoring and managing EPIQ commitments made as part of the agreement as well as ongoing commitments made during business reviews, Amendment changes or Service Level Agreement discussions Proactively assess, clarify and validate customer needs; Engage Epiq subject matter experts to support major initiatives Requirements Minimum of 5 years of RIG program operations management in multi-office law firms with significant people management responsibility Professional certification a plus (e.g., CRM, IGP, CIGO) Impeccable written and verbal communication skills Demonstrated experience applying RIG principles to core RIG activities such as physical and electronic information management, retention/disposition, matter mobility, etc. Significant experience with law firm records management software applications (e.g., LegalKey, iManage Records Manager, FileTrail, iCompli) and working knowledge of law firm document management systems (e.g., iManage Work/Desksite/Filesite, NetDocuments) Strong understanding of offsite records storage vendor landscape and operations Exceptional project management, follow up, planning, organizational, analytical, and decision-making skills Experience with outsourced operations management a strong plus The Compensation range for this role is 88,814 to 111,017.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.