POSITION PURPOSE

This position is responsible for proactively soliciting catering and social business including but not limited to, weddings, corporate events, etc. The Director coordinates and organizes events based on the event's size and needs; stays within budgetary constraints, directs the administrative and operational aspects of the events, and oversees staff. The Director shall place equal emphasis on planning and conceptualizing member internal events and private events. Periodically, the Director may perform several roles or work with staff in several departments. This is a full time, salaried exempt position. Work schedule will include days, evenings and weekends based on scheduled events or hotel necessity.

ESSENTIAL FUNCTIONS

A primary role of the position is to create one on one relationship with individuals who influence and drive local social profit and not for profit events. Researches, solicits, and qualifies business opportunities. In addition, the DOC/CS will handle all groups’ catering/banquet contracted needs on property, as well as be involved in any Sales related events planned for the hotel. The position executes proposals, contracts menu planning. The DOC/CS will be responsible for the servicing of groups and events in tandem with the Banquet staff at the Hotel.

• Effectively utilizes sales resources and administrative/support staff.
• Hotel Communication - Coordinates with hotels for site inspections.
• Updates hotel on the status of their accounts and pending business and ensures follow-through and property "buy in" on customers service needs. 
• Develops correspondence, manages opportunity details and proactively develops customer solutions. 
• Maintains accurate and up to date account data and reporting using account management system. 
• Processes all business correspondence within acceptable time limits. Creates proposals/contracts and other related booking documentation as required. Manages and maintains account files.
• Effectively manages business opportunities and maximizes revenue.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
•  Achieve individual and team goals established.
• Contribute to Quarterly Action Plans and Annual Marketing Plan.
• Perform other duties as assigned by the DOS.
• Manage, coach and plan effectively to motivate all sales/catering personnel to do the best they can to achieve the departmental as well as the hotel’s goals and commercial objectives.
• Seek new customers through strategic outbound sales efforts.
• Manage the Catering Department expense budgets.
• Implements designated revenue management strategies with each business opportunity presented.
• Responds to business opportunities in a timely basis and consistent with the designated hotel sales process. 
• Thoroughly and accurately communicates customer needs and expectations to appropriate departments in a timely basis.
• Initiates customer feedback on hotel's services and relays information to appropriate departments. 
• Liaisons between and operating departments to resolve any customer concerns. 
• Ensures that regular on-going communication takes place throughout department to communicate Catering activities and ongoing business opportunities. 
• Ensures associates are treated fairly and equitably; brings issues to the attention of Human Resources, as necessary. 
• Identifies opportunities to increase revenues, profits and create value by challenging existing processes, encouraging innovation, and driving necessary change. 
• Performs other duties as assigned to meet business needs.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. 

Upon employment, all employees are required to fully comply with Mondrian South Beach rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with reasonable accommodation, using some other combination of skills and abilities. 

• Ability to complete a contract in compliance with all checklist, standards and corporate company policy.
• Ability to manage and direct staff.
• Ability to perform critical analysis.
• Ability to handle multiple customer and operational demands with high degree of professionalism, operating often with time sensitive.
• Computer knowledge and ability: Word, Excel, PowerPoint, Opera, iVvy (sales/catering system).
• Ability to operate independently and with a high degree of autonomy requiring excellent time management stills and self-motivation.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Able to work under pressure and deal with stressful situations during busy period.
• Hotel product and industry knowledge, i.e. staffing, operations, safety, security, fire, police, city ordinances and permits. 
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• This position requires a high degree of independent judgement and discretion on decision making.

QUALIFICATION STANDARDS

Education:

Four-year college degree preferred in Hospitality Communications, Sales, and Marketing focus.

Experience:

Requires a minimum of three plus years’ experience in the market with a proven Catering track record of meeting and exceeding goals. Hotel Catering experience. Proven track record in leading a team in prospecting and closing new business.

Licenses or Certificates:

Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance per Mondrian South Beach standards. 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.