Job Description: As an Operations Specialist, you will support energy efficiency projects and interact with a team of professionals by providing CCS and account management support, developing innovative reporting and analysis, and identifying business opportunities across various support functions. This position will provide an opportunity for you to apply your academic knowledge, gain exposure to major projects, and build content knowledge and consulting skills. You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive. We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction. Key Responsibilities: Work as part of a team on the execution of energy efficiency programs for utility clients Create and maintain spreadsheets and databases for internal & external program performance forecasting, tracking, and reporting Create monthly daily/weekly/monthly reports for management on key findings and assessments Analyze real-time and historical data and create reports with recommendations to identify business opportunities Support various tools within the CCS organization, including SharePoint, CRM, and LiveChat Assist in preparation of internal and client presentations Other duties as required to support our work nationally and provide direct support to leadership as needed Qualifications Bachelor’s Degree plus 2 years of experience working with data sets or analyzing market trends OR HS Diploma and 4 years of experience working with data sets or analyzing market trends 2 years working with Microsoft Excel (Pref Pivot tables and macro experience) Preferred Skills/Experience: 1-2 years of energy efficiency-related work, internships, or other experience Strength in data analytics Excellent verbal, interpersonal, and written communication skills Some Power BI experience is ideal Required Skill Sets and Abilities: Strong communication skills, both written and oral, required. Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers and other program participants. Ability to define problems, collect data, establish facts and draw conclusions Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions Excellent attention to detail Accurate, yet meets deadlines and established daily performance goals Ability to work independently and with others Strong organizational and analytical skills Strong analytical, problem solving, and decision-making capabilities required. Team player with the ability to work in a fast-paced environment. Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required. Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required. Takes pride in own ability to positively make a difference in the lives of program participants. Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement. New Jersey Remote Office (NJ99)