BOUT US

KOWEAR is an American retail clothing company—a trendy destination where you can explore the latest trends! We proudly feature exclusive brands such as Ariat, American Fighter, Rock Revival, Hooey, Cinch, Lazy J, Lost Calf, and more.The company opened its first store in 2010 in Midland, Texas, and has since expanded to over 10 stores in various cities. The number of our stores continues to grow daily.

If you want to learn more about us, you can visit our website.

www.kowear.com

GENERAL JOB DESCRIPTION

Sales Teammate is responsible for assisting customers throughout the buying process. Their duties

include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.

As the public face of the company the sales teammate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

DUTIES AND RESPONSIBILITIES

 Greeting customers, responding to questions, improving engagement with merchandise and

providing outstanding customer service.

 Operating cash registers, managing financial transactions, and balancing drawers.

 Achieving established goals.

 Directing customers to merchandise within the store.

 Increasing in store sales.

 Superior product knowledge.

 Maintaining an orderly appearance throughout the sales floor.

 Introducing promotions and opportunities to customers.

 Cross-selling products to increase purchase amounts.

 Explaining to customers the best products for their needs

 Recommending related products to increase customers’ options and enrich the shopping

experience

 Explaining the benefits and functions of products, method of preparation and how to use them

to achieve the best results

 Accepting and processing orders, operate the POS register and resolve returns issues

 Promoting special sales, offers and awareness of store loyalty program

 Helping purchasing process

 Implementing supervisor directions

 Cleaning and organizing store

SKILLS AND QUALIFICATIONS

 An Associate’s degree or high school diploma.

 Retail sales experience.

 A professional appearance.

 Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

 The ability to read, write, and perform basic math.

 The ability to stand and walk for extended periods of time.

Job Type: Full-time

Pay: From $11.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• San Antonio, TX 78224: Relocate before starting work (Required)

Work Location: In person