9 Jobs
Icon V is Hiring a Call Center Agent Near Miami, FL
Job Description
Job Title: Call Center Agent
Company: Icon V
Location: Miami, FL
About Icon V:
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.
Icon V is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for delivering exceptional customer service and providing support to our valued customers. This role requires excellent communication skills, problem-solving abilities, and a desire to go above and beyond to exceed customer expectations.
Responsibilities
- Handle a high volume of inbound and outbound calls in a timely and professional manner
- Identify customer needs, provide accurate information, and assist with resolving inquiries or issues
- Utilize CRM systems to accurately document customer interactions and update customer profiles
- Collaborate with team members and internal departments to ensure seamless customer experiences
- Meet or exceed established performance metrics, including average handle time, call quality, and customer satisfaction ratings
- Demonstrate empathy and understanding towards customers, while maintaining a calm and positive demeanor
Requirements
- High school diploma or equivalent; college degree preferred
- Previous experience in a call center or customer service environment is highly desirable
- Excellent verbal and written communication skills in [language]
- Proficient in using CRM software and Microsoft Office Suite
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-pressure environment
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
Job Summary
Full Time
$33k-43k (estimate)
05/03/2024
05/20/2024
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
