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Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
$71k-92k (estimate)
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Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
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Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
$33k-43k (estimate)
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Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
$30k-59k (estimate)
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Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
$30k-59k (estimate)
4 Months Ago
Berge Mazda/Volkswagen
Gilbert, AZ | Full Time
$44k-59k (estimate)
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BDC Customer Care Specialist
$71k-92k (estimate)
Full Time 2 Days Ago
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Berge Mazda/Volkswagen is Hiring a BDC Customer Care Specialist Near Gilbert, AZ

Job Summary: Berge Mazda/ Volkswagen is looking for a Customer Service Phone Specialist to join our growing team in our Business Development Center (BDC). The right candidate will have some cell phone and computer tech skills (uploading photos and video clips) excellent phone skills and the ability to successfully educate customers on our vehicles.

Compensation: $2500- $5000/month

Hours: Full time Sunday - Thursday , 2 evenings 5pm-9pm and 3 day shifts

Benefits:

  • Medical and Dental Insurance
  • 401k Match
  • Career Growth Opportunities
  • Employee Discount

Responsibilities:

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new car features, accessories, etc., and their benefits to customers
  • Maintain a professional appearance. This is a customer facing position

Qualifications:

  • High school diploma or general education degree
  • Strong reading and writing skills 
  • Good phone skills to share information and respond to questions from customers, and the general public
  • 1-2 years customer service in retail or food service
  • Previous experience working in a BDC highly desirable
  • Good driving record & valid driver’s license
  • Must be able to pass a pre employment background check and drug screen (not including THC)

About Us: The Berge Automotive Group is a well-respected, family-owned auto dealership group in the metro Phoenix and surrounding markets that has been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource. The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.

We require a valid AZ driver's license, good driving record, clean background check, and the ability to pass a pre-employment drug screen (not including THC).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

SALARY

$71k-92k (estimate)

POST DATE

05/18/2024

EXPIRATION DATE

06/15/2024

WEBSITE

bergemazda.com

HEADQUARTERS

Gilbert, AZ

SIZE

<25

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The following is the career advancement route for BDC Customer Care Specialist positions, which can be used as a reference in future career path planning. As a BDC Customer Care Specialist, it can be promoted into senior positions as a Business Development Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary BDC Customer Care Specialist. You can explore the career advancement for a BDC Customer Care Specialist below and select your interested title to get hiring information.