Job Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Know and follow cancellation procedures and relocation procedures when necessary.
• Make reservations for all future guests for the hotel, understand the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
• Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner.
• Understand hotel amenities and services available to guests during their stay, and inform them of the variety of entertainment and restaurant venues in the local community to offer value to their stay.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Assist in resolving guest complaints, ensuring guest satisfaction in each interaction.
• Have complete working knowledge of Front Office systems.
• Attends all meetings and trainings as required.

Qualifications/Requirements

• Must be 18 years of age and older
• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays
• Must have attention to detail, strong ability to multi-task, and time-management skills
• Previous housekeeping experience is preferred.
• Must have strong verbal and written communication skills
• Must be able to stand and walk for long periods of time
• Must be able to complete repetitive motions throughout shift such as lifting bending, twisting, climbing, etc.
• Must be able to lift, push, carry, and pull at least 50lbs.
• Exposure to various types of Florida weather conditions including: sunshine, heat, and rain.
• May regularly be exposed to fumes, airborne particles, and toxic/caustic chemicals