Looking for a versatile, hard-working individual to full-time as a Guest Services Agent at the Front Desk of the Springhill Suites by Marriott Denver Downtown at MSU Denver. This role may work various shifts, so open availability is preferred, and must be available to work on the weekends.

Interested applicants can apply online at:

https://sagehospitality.jobs/denver-co/front-desk-agent/195416FFFF7C4A90823FF522EB667C0D/job/

Blending fun with style and elegance, Springhill Suites Denver Downtown and Degree Metropolitan Food Drink are the perfect mix! We take our fun seriously, and work as a team to make the ordinary, extraordinary for each and every guest. Think you have what it takes? Join us!

Our Front Desk guest services team is the heart of our operation, truly. Ready to be challenged to offer not just great service, but also create memorable experiences! Do you have creativity that is waiting to burst forth? Are you a foodie who loves sharing knowledge about killer hotspots downtown? We need people like you – those who can rise to the occasion of helping guests celebrate birthdays, anniversaries, special events, all while effortlessly managing our reservation system and delivering a hassle-free, smooth experience of our hotel and the Mile High City.

We are looking for a full-time associate who already has Marriott FOSSE PMS experience, and is willing to do 2 nights per week of night audit (Friday/Saturday nights), and 2-3 shifts per week of evening shifts.

EMPLOYEE PERKS! Why join the Springhill Suites and Degree Family?

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass
• 30% discount at our onsite restaurant while on-shift
• Free Onsite Parking!
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Discounted Hotel rates at all Marriott/Starwood & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individually, recognition, growth & development

Welcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don’t compromise style for comfort. Dynamic meeting and event space perfect for collaboration or celebration. A visionary approach to business. At the SpringHill Suites Denver Downtown hotel, we offer more than a place to stay. Here, we offer a fresh, urban hotel experience unlike any other. Our partnership with Metro State University's Hospitality Learning Center enables our hotel to be a teaching and learning hotel, giving employees the chance to give back to the community by mentoring a continuous influx of student interns from Colorado's largest public university.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What do you love about working with guests? Tell me about it!

Education:

• High school or equivalent (Preferred)

Experience:

• FOSSE PMS: 1 year (Preferred)
• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person