JOB SUMMARY:

Support the Volunteer Services effort by coordinating and overseeing the volunteer needs in the various volunteer functions in the Main Garden and the Children’s Garden under the direction of the Volunteer Manager. Assure that volunteer positions are staffed; promptly and courteously assist volunteers with any issues that arise. Hours will be 8:30am-5pm Saturday and Sunday (weekend only).

ESSENTIAL JOB DUTIES AND RESPONSIBILITES:

• Responsible for checking in the Children’s Garden volunteers at the beginning of each shift and assign placements according to the current needs of the garden.
• Train and manage one time corporate and student groups when scheduled.
• Assure that priority Children’s Garden galleries are constantly under supervision.
• Monitor volunteers to answer questions and provide breaks when necessary. 
• Provide tours of the Children’s Garden to volunteer groups, other departments, and guests as needed.
• Responsible for coordinating Main Garden volunteers as needed.
• Provide breaks, water, snacks; inform Volunteer Manager when these items need restocking.
• Provide assistance when necessary with a volunteer issue and contact the proper department (i.e. Operations, Horticulture, Public Education, or Facilities) to follow up.
• Maintain up to date awareness of Dallas Arboretum activities and relevant information that may affect volunteer services; assure that volunteers receive accurate and timely information/materials.
• Assist the Volunteer Manager with the Teen Leadership Council and Collegiate Leadership Council, including requirements, scheduling, and volunteer duties. 
• Process lost and found items according to the Volunteer guides.
• Assist the Volunteer Manager with additional tasks in the Volunteer Office as needed.

SKILLS/QUALIFICATIONS:

• High School education or equivalent. College Credits preferred.
• One year office experience desired; experience working with volunteers preferred.
• Good verbal and good written communication skills; basic computer skills and ability to learn volunteer software databases. 

• Physical ability to train volunteers in various volunteer functions and locations in the garden, including outside, and to respond quickly to volunteer issues throughout the garden.
• Weekends only.
• Driver’s license to drive a golf cart on property as needed.

KEY COMPETENCIES:

• Commitment to the volunteer effort; personable and approachable.
• Self-motivated and organized.
• Handle multiple tasks effectively and calmly.