2 Jobs
STX is Hiring a Customer Service Representative Near Baltimore, MD
We are currently looking for a Customer Service Representative to become a part of our team.
Responsibilities:
- Provide quality service and knowledge to our customers in a variety of areas, including but not limited to: order entry, product information and recommendations, availability, billing and other queries
- Utilize and reference our programs and data bases pertaining to order processing, returns, and ecommerce
- Maintain a direct relationship with both retailers and consumers via phone and email
- Professionally address all incoming requests promptly and thoroughly
- Collaborate daily with other internal departments such as Marketing, Research & Development, Accounting, Warehouse and Operations
- Maintain customer accounts (account notes, pricing, contact information and addresses)
- Accurately and efficiently gather information to fulfill both customer and business needs
- Highly developed customer service skills and commitment to customer satisfaction
- Ability to communicate clearly and professionally in any setting, with a positive and pleasant attitude
- Strong work ethic and team player mentality
- Gain a strong knowledge of products and procedures in each brand category
- Detail oriented and organized with strong documentation skills
- Willingness to work a flexible schedule if needed, dependent upon seasonal workload
- Confident working in a fast paced environment, prioritizing and managing time efficiently
- Basic computer and program skills including Microsoft Word, Excel and PowerPoint
- Experience in customer service or front desk position is requested, but not required.
Please NO phone calls, subcontractors, third party or recruiting agencies. Thank you.
STX, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Summary
Full Time
$50k-65k (estimate)
04/30/2024
05/18/2024
stx.com
BALTIMORE, MD
200 - 500
1970
Private
RICHARD B C TUCKER JR
$200M - $500M
Consumer Goods
Related Companies
About STX
STX manufactures sporting equipment for lacrosse, field hockey and golf.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
