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ITEL LABORATORIES INC is Hiring an Operations Assistant Near Vernon Hills, IL
Job Location
Vernon Hills, IL
Remote Type
Fully Remote
Position Type
Part Time
Description
JOB SUMMARY
The Operations Assistant enhances process efficiency and optimizes resources within our
organization. Operations Assistants are responsible for working directly with the operations team, proactively assisting with functions including customer service, sales, data entry, and general administrative support.
This position's main impact will be to consistently deliver on SLAs within our division. Additionally, this position will contribute to strategic preparedness for both planned and unplanned increases in workload from key clients. This position reports to the assigned department manager or team lead.
KEY RESPONSIBILITIES
- Perform general administrative duties such as data entry, responding to emails, and handling correspondence.
- Answer phones and provide general customer service as needed
- Create tasks in systems and assign to operations personnel managing cases and assignments
- Upload documentation and enter data/notes into 3rd party and company-owned systems
- Handle data entry projects as assigned
- Input Itel analysis reports into the appropriate assignments.
- Contact (phone, email, SMS) homeowners and insurance personnel to request information or provide assignment details
- Forward incoming emails and calls to appropriate individuals
- Input incoming/outgoing emails and notes into Salesforce
- Maintain a highly positive attitude in all interfaces.
- Support the needs of other team members as assigned
EDUCATION & EXPERIENCE
REQUIRED
- Two (2) years experience in a similar operational role
- High School degree
- Strong ability to manage multiple priorities while maintaining attention to detail.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent problem-solving and decision-making skills.
- Excellent written and verbal communication
- Flexible work schedule (20-30 hours / week)
- Bachelor's degree.
- Experience in the insurance industry.
- Proficiency in Salesforce CRM
- Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change : ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication : ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer
Job Summary
Full Time
$69k-86k (estimate)
05/01/2024
05/20/2024
idsiding.com
Jacksonville, FL
<25
Related Companies
The following is the career advancement route for Operations Assistant positions, which can be used as a reference in future career path planning. As an Operations Assistant, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Assistant. You can explore the career advancement for an Operations Assistant below and select your interested title to get hiring information.
If you are interested in becoming an Operations Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Assistant job description and responsibilities
An Operations Assistant performs administrative, reconciliation and customer service duties.
01/17/2022: Binghamton, NY
An operations assistant may also be called upon to perform some secretarial work on occasion.
03/15/2022: Duluth, MN
Being a operations assistant monitors the productivity and budgetary performance of the operations department.
02/23/2022: Trenton, NJ
Operations assistant oversee operations while performing various supportive tasks of an organization.
01/30/2022: Boise, ID
Operations assistant may also help train employees and perform some bookkeeping duties.
01/19/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Assistant jobs
A career as an operations assistant typically revolves around assisting the operations manager or director.
02/10/2022: Charleston, WV
Assistant operations managers oversee daily activities.
01/09/2022: Fargo, ND
Operations Assistant need to be detail-focused and highly organised.
01/01/2022: Los Angeles, CA
Communicate clearly with customers.
03/08/2022: Pocatello, ID
Have an office operations growth mindset.
03/07/2022: Amarillo, TX
Step 3: View the best colleges and universities for Operations Assistant.
