Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle’s Eastside, the Bellevue Club is a gathering place for the Northwest’s most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings.

This job description is intended as an outline of the basic job duties and requirements. This is not a checklist as additional duties may be assigned by the management team. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Position Overview:

Assists Food & Beverage Management in the smooth, efficient running of outlet. Training new hires and leading existing team members in the Waitstaff, Host, and Busser positions. Inventory, cleaning projects and checklists, scheduling and coverage assistance to Management, and other supervisory duties related to preparing and serving food and beverage items to guests of Bellevue Club. Contributes to department’s success by assisting the team in executing the standards of the Bellevue Club to create a memorable experience for our members and customers.

Essential Functions:

With great attention to detail, helping management lead the team with training and leading by example.

Supervises the operations when scheduled including any staff issues.

May assist with scheduling, inventory, and purchasing when needed.

Makes recommendations regarding personnel issues, employee communication and documentation.

Supervises, trains, and assists in evaluating subordinates.

Ensures that all facilities are in good condition and coordinates necessary maintenance.

Accurately operates computerized point of sale system and troubleshoots system errors. Updates system with new menu items and/or changes.

Reviews all food servers’ checkouts. Counts banks. Processes cash transactions in the restaurant during meal service.

Communicates consistently and effectively with the cooks and staff regarding various issues such as menu updates, daily specials, and staff changes.

Answers the telephone and accurately responds to customer inquiries.

Communicates with members directly and through the staff to ensure member satisfaction. Develops strong business relationships with members to generate repeat business. Responds to guest complaints via phone calls and letters to ensure guest satisfaction.

Tastes food to ensure quality and consistency.

Maintains in-depth knowledge of the menu, including specials, recipes, and nutritional information.

Cleans and organizes the restaurant and ensures the equipment is in good repair.

Markets and promotes special items, new items, etc.

Stocks the restaurant with all food and beverage items as well as side items, including cups, ice, napkins, straws, silverware, etc.

Models a customer comes first attitude and delivers excellent customer service, supports team members.

Demonstrates integrity, honesty, and knowledge to promote the mission of the Bellevue Club.

Closing Supervisor: (in addition to the duties above)

Ensures the entire area is well stocked and cleaned for the next morning.

Calls the MOD to witness and sign off on the count out of the cash drawer.

Communicates with the Food & Beverage Management and other Supervisors about any evening events or business operations that need attention.

Additional Duties and Responsibilities:

Performs daily duties and tasks as set forth by Food & Beverage Management.

Receives ongoing training from management team.

Attends staff meetings with team members.

Follows any additional guidelines set forth in those meetings.

Performs similar, job-related duties and special projects as assigned.

Supervisory Responsibilities:

Directly supervises employees at restaurant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees including POS, menu and drink menu, wine list, and expediting food from kitchen; planning, assigning, and directing work; assisting management in appraising performance, rewarding, and disciplining employees; addressing complaints and resolving problems.

Keeping open lines of communications with the entire Leadership Team, including Food & Beverage Management and all Supervisors and Leads.

Completes inventories and orders and submits to management for approval, as well as other needed items.

Ensures correct food handling procedures according to county health department standards.

Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.

Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.

May answer questions regarding other areas of the Club.

Performs similar, job-related duties as assigned.

Requirements:

Management, supervisory or shift lead experience.

Computerized point of sales system experience.

High School diploma or general education degree (GED) preferred.

Experience mixing and serving espresso/smoothie drinks preferred.

Strong communication and interpersonal skills required.

Ability to work in a fast-paced, team environment and the ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.

Core Competencies:

Strong work ethic and High-level Attention-to-detail.

Enthusiastic and Friendly Personality.

Ability to read and interpret documents such as safety rules, drink recipes, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively and respond to questions from employees, members, and guests of the Club.

Ability to properly calculate portions based on instructions and ratios by size or need.

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly life and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Bellevue Club’s Service Standards are the foundation to providing exceptional service to our members and guests:

Welcome guests by name whenever possible with a cordial and genuine attitude.

Be proactive in dealing with requests and guest needs.

Develop the ability to multitask and assist members or answer inquires promptly.

Present a professional appearance, including uniforms and name tags.

Communicate with your supervisor about scheduling needs and continue to be punctual and reliable.

Be knowledgeable about the property, activities, and immediate area.

We Offer:

Pay range: $25 - $28 per hour plus tips!

Free Medical/Dental/Vision benefits after 60 days of employment

401(k) plan with a generous employer match

Free access to Club facilities and amenities

Complementary group fitness classes

Discounts at Club restaurants, Spa services and products

Opportunities for advancement in other roles within the Bellevue Club

Employee Recognition

Training and Development

A luxurious, recently remodeled hotel and cutting-edge fitness facility

A unique, thriving, fun and busy environment.

Free parking and other great perks!

*This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify.

*Bellevue Club | Hotel is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person