About us

We are professional, agile and our goal is to provide the highest level of service to our customers and clients while maintaining and exceeding all safety protocols as it relates to Non-Emergency Medical Transportation.

Customer Service Representative

Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up on customer inquiries or resolve issues
- Analyze customer needs and recommend appropriate solutions
- Process incoming orders and ensure accurate order entry
- Maintain customer records and update information as needed

Skills:
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Bilingual in English and Spanish is a plus
- Knowledge of phone etiquette and proper call handling techniques

Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment. Apply now to start your rewarding career with us!

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Weekends only

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Lees Summit, MO 64081 (Required)

Work Location: In person