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Large Los Angeles based healthcare system of hospitals, clinics, and primary care providers is looking to hire a Service Desk Agent II on a contract to hire basis.
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
Accountabilities:
Full Time
IT Outsourcing & Consulting
$55k-69k (estimate)
05/10/2024
07/09/2024
odesus.com
LOS ANGELES, CA
50 - 100
2001
ROBERT P MICHAELS
$5M - $10M
IT Outsourcing & Consulting
Founded in 2001, Odesus is an Information Technology Consulting and Staffing Firm. Over the course of the past 19 years, Odesus has established itself as one of the premiere firms providing services to banking, financial, entertainment and insurance clients, among other industries. Our business model is designed to provide services to a few premiere clients in a joint partnership to enhance performance and delivery. Today, Odesus model has evolved so that we are a complete solutions provider focused on the deployment of IT professionals in a rapid and efficient process. The company provides a ...
robust portfolio of IT disciplines in applications development, infrastructure, ERP, and telecom as well as project management and strategic planning. Our portfolio of clients include many Fortune 1000 companies and is indicative of our service-oriented mindset to earn, develop, and maintain our relationships through dedication, integrity and professionalism.
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The job skills required for Help Desk Support II include Troubleshooting, Customer Service, Service Desk, Active Directory, Operating System, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support II positions, which can be used as a reference in future career path planning. As a Help Desk Support II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support II. You can explore the career advancement for a Help Desk Support II below and select your interested title to get hiring information.