Purpose

The role of Client Training Coordinator focuses primarily on the growth and retention of Clinisys iMentor customers by providing exceptional product education and customer service. In addition to the overall administration of client training events, this role drives initiatives that support the procurement and preservation of subscription and live-training revenue. This role supports sales and Client Training growth initiatives using value-based product education and client engagement initiatives.

If you are passionate about training, specifically customer education, and you have outstanding customer service skills this is the role for you.

Essential Functions

1. Training Coordination: You’ll be responsible for organizing and managing training programs within the region. This includes scheduling training sessions, coordinating logistics, and ensuring smooth execution.

1. Needs Assessment: You’ll work closely with various departments and stakeholders to assess training needs. Understanding the specific requirements of different teams and individuals will be crucial.

1. Quality Assurance: Monitoring the effectiveness of training programs, you’ll gather feedback from participants and make necessary improvements. Ensuring high-quality training experiences is essential.

1. Compliance and Reporting: You’ll track training completion, maintain records, and generate reports for management. Compliance with relevant regulations and policies will be part of your responsibilities.

1. Stakeholder Communication: Regularly communicating with internal and external stakeholders, you’ll provide updates on training initiatives and address any concerns. You will be an advocate for our learning product and will be onboarding customers on our product.

1. Adult Learning Theory: Willingness to learn course design and development process and skill, as a long-term growth and development opportunity.

1. Continuous Improvement: As the training landscape evolves, you’ll stay informed about industry trends and best practices. Implementing innovative approaches to enhance training effectiveness will be encouraged.

Skills needed to be successful

• Ability to effectively communicate the value of Clinisys iMentor products

• Demonstrated effective interpersonal and professional communication skills

• Outstanding planning/organization skills

• Demonstrated problem-solving skills

• PC Skills: Windows, Word, Excel, PowerPoint

• Flexibility, ability to learn quickly, take initiative, and solve problems

• Proven ability to coach/mentor other team members

Required Experience & Education

• High School Diploma

Preferred Experience & Education

• Experience with administrative processes in the Docebo Learning Management System

Supervisory Responsibilities

• N/A

Perks of working for Clinisys

From our business casual dress policy, generous PTO plan, and flexible work schedules, to our mission-driven organization that supports those who support healthcare organizations, Clinisys promotes work-life balance for all of our employees. We place emphasis on training and development, encourage promotion from within and encourage cross-functional team participation. These ideals together foster a culture of professional growth and development for our employees.

Physical Requirements

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine.

• Up to 10% travel may be required.

Clinisys’ Commitment to Equal Opportunity

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position who is generally within the range of $42,700 to $55,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range..

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing the scope of accountabilities and is subject to change at any time.