You will act as a liaison between the business and its customers and will be responsible to deliver impeccable service by providing high quality software solutions. You will provide varying levels of technology services through creating business requirements, manage work product, interface creation, analysis, configuration, validation and maintaining a strategic roadmap of proficient consultative services to clients to ensure successful implementation of tools and technologies which ultimately ensures customer satisfaction.

Essential Functions

• Installs and configures software solutions at customer sites (remotely), ensuring that projects are properly implemented per Clinisys' best practices.
• Work with client IT departments and/or DBAs to configure servers and other software to meet specifications.
• Interact with diagnostic testing facilities and vendors to understand integration needs and execute integration projects.
• Design and develop interfaces to meet the requirements given constraints such as limited client resources, time deadlines, and technological impediments.
• Work with sites to complete necessary specifications and ensure that projects stay within scope.
• Analyze and understand urgent or critical problems, escalating to peers and/or management, as necessary.
• Perform testing on implementations and other solutions developed.
• Organizes and prioritizes project tasks to ensure timely completion of projects assigned.
• Research relevant client issues and document all findings when implementing solutions.
• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
• Provide second and third-tier support, as needed, during pre-defined working hours.
• All other duties and responsibilities as assigned.

Skills needed to be successful

• Perl, Cache Mumps, XML, XSLT, Ensemble, SQL
• Familiarity with connectivity methods such as MLLP Sockets, FTP, and file sharing.
• Ability to read and modify programming code.
• Able to self-manage time, prioritize tasks, provide estimates of how much time is needed to complete own tasks, and deliver tasks on time.
• Excellent analytical, problem-solving skills: the ability to analyze and interpret data quickly and efficiently to resolve issues and/or design solutions.
• Ability to proficiently manage numerous priorities in a fast-paced environment.
• Support of software implementation project plan, hours tracking, and project line closures per Clinisys instructions.
• Analyze and document interface specifications and implementation details as per Clinisys documentation requirements.

Required Experience & Education

• Bachelor’s Degree in Computer Science or related degree. Experience will be considered instead of a degree.
• 2 years’ related experience required.
• 2 years' experience with relational databases and Transaction-SQL, Microsoft Certified Solutions Associate: Data Platform preferred.
• Previous client support/service experience
• 1 years experience with software programming
• HL7 interface familiarity preferred to program HL7 inbound and outbound interfaces using software tools and SQL.
• Knowledge of Team Foundation Services or similar code source control software
• Knowledge of Windows and UNIX operating systems.
• Experience in a healthcare-related industry
• Knowledge of Crystal Reports.

Supervisory Responsibilities

• None

Physical Requirements

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 10 pounds with assistance as part of office routine.
• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours; (if applicable use this)

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work. From health and wellness benefits, 401(k) Savings plans, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your circumstances.

The starting pay range for a candidate selected for this position is generally within the range of $67,200 to $89,600 for an annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range

Clinisys’ Commitment to Equal Opportunity

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and is subject to change at any time.