Qualifications

POSITION COMPETENCIES

• Exercise sound judgment and discretion in maintaining a high level of ethics and confidentiality regarding customer accounts and City business.
• Ability to evaluate and analyze customer needs to provide exceptional and courteous customer service. Supports and explains reasoning for decisions.
• Prioritizes and plans work activities; uses time efficiently.
• Knowledge of City services, departments, codes and policies. Ability to communicate with customers regarding services and policies.
• Knowledge of cash handling and balancing procedures.
• Must possess professional communication skills, both verbal and written.
• Ability to maintain important records efficiently and accurately and to prepare clear and concise reports
• Ability to multitask, while maintaining a high level of attention to detail
• Ability to perform duties accurately and efficiently under time sensitive deadlines
• Uses reason when dealing with emotional topics and customers. Must be able to maintains a professional and courteous manner when working with difficult customers.
• Communicates daily and maintains a positive working relationship with the Customer Service team, Customer Service Manager, and Utilities Department.

Requirements

EDUCATION

• High school diploma or GED, plus one to three years clerical experience. Preferred : Graduation from an accredited college or university with an Associate of Arts degree in Office Management, Office Technology, Office Systems Administration or closely related field
• One to three years customer service experience preferred with cash handling experience.
• Fluent in Spanish and English highly preferred.

See attached job description for more information.

Last updated : 2024-04-10