RingLeader is revolutionizingcommunications-as-a-service. We are an established provider seeking greatcandidates to assist the Regional Account Managers in b2b, b2c and wholesale.

RingLeader is looking for a TechnicalAccount Manager to assist the Sales team with day-to-day pre and post customersupport. This candidate will need to be organized and maintain detailed datarecords to assist in several different reporting tasks. This position will bein Fredericksburg, VA with possible hybrid work environment.

Requirements

Responsibilities:

• Provide business, technical, and product knowledge in support ofpre and post sales activities to ensure customer satisfaction.
• Address product-related questions and technical challenges
• Educate clients on how existing and new product features andfunctionality work, and how it can contribute to their business growth.
• Monitor accounts to ensure the usage of products at optimalperformance for each customer.
• Evaluatingcustomer needs to suggest upgrades or additional features.
• Act as the middleman to support the organization to ensureclient escalations are resolved in due time.
• Partner with Regional Account Managers to build relationshipswith decision makers, business contacts, and influencers.
• Providingreports to developers and stakeholders on product performance.
• Ensuringdeliveries arrive on time and in a good condition.
• Tracking account metrics

Qualifications:

• Abachelor's degree in computer science or engineering, preferred.
• Experiencein technical support and sales.
• Goodtechnical and product knowledge.
• Excellentcommunication and interpersonal skills.
• Goodcritical thinking and problem-solving skills.
• Workingknowledge of sales software.

Benefits

Additional Compensation:

• Commission
• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement

• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focusedwith strong performance culture
• Team-oriented -- cooperative andcollaborative

This Job Is Ideal for Someone WhoIs:

• People-oriented -- enjoysinteracting with people and working on group projects.
• Achievement-oriented -- enjoystaking on challenges, even if they might fail.
• Autonomous/Independent -- enjoysworking with little direction.