Job Title: IT Applications Trainee
Location (On-site, Remote, or Hybrid?): Memphis, TN (hybrid)
Contract Duration: Contract until 04/01/2025

Skills – Mandatory:

• Troubleshooting skills
• Have experience in writing queries to extract data from a database using SQL or any backend query language
• Knowledge of Web Services and APIs
• Multitasking skills
• Collaborate with customers and other team members to analyze, understand the concerns, and resolve issues.
• Ability to work as a team
• Critical thinking – the ability to identify the root cause of an issue and suggest possible solutions
• Excellent verbal and written communication skills
• Capable of understanding the code and ability to resolve support tickets within the stipulated SLAs with minimal supervision

Optional but preferred:

• Knowledge of HTML, CSS, JavaScript, and Rest APIs
• Have experience using document source control software
• Service Now or any IT Service Management (ITSM) tool experience
• Corporate Networking experience
• Ubuntu/Unix Familiarity

PRIMARY PURPOSE: To be oriented and trained in the software development lifecycle. Working under close supervision performs the following duties: assists in the development/modification of simple software programs; assists in the development and submission of requirements to programmers; and participates in review sessions with IT colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Develops an understanding of IT processes and procedures, including the software development life cycle.
• Develops skills and knowledge in required development language to perform assigned tasks.
• Under close supervision, assists in the performance of the following duties: Data and system analysis, including loading and balancing creation of derived fields and formatting, process flows and data diagrams.
• Requirement development process and unit testing of simple code units. Development and testing of software using Informatica, PL/SQL, Progress, Microsoft.net or other programming languages as specified.
• Investigation of issues and development of resolution in a timely manner with a technical leader.
• Follows per-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer service to our clients.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing

• Bachelor’s degree from an accredited college or university preferred.
• Major in information systems or computer science preferred.
• Education in interpreting user requirements, business applications design and development of business applications strongly preferred.
• Experience No experience required.
• Specific knowledge of Oracle databases, PL/SQL, C#/C /C, Open Source, Korn Shell Script, Perl or Progress 4GL highly preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Excellent interpersonal skills Ingenuity and creativity
• Logical approach to problem solving Analytical capabilities
• Ability to work under pressure
• Attention to detail
• Tenacity and patience
• Understanding of business processes and constraints
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 4 years
• 5 years

Schedule:

• Monday to Friday

Experience:

• SQL: 1 year (Required)
• Troubleshooting: 1 year (Required)
• Web Services and APIs: 1 year (Required)
• HTML, CSS, JavaScript, and Rest APIs: 1 year (Required)
• ServiceNow: 1 year (Required)
• IT service management: 1 year (Required)
• Oracle databases, PL/SQL, /C, Open Source: 1 year (Required)
• Korn Shell Script, Perl: 1 year (Required)
• 4G/LTE: 1 year (Required)

Ability to Commute:

• Memphis, TN 38125 (Required)

Ability to Relocate:

• Memphis, TN 38125: Relocate before starting work (Required)

Work Location: In person