11 Jobs
Courtyard by Marriott Lincoln is Hiring a Guest Services Representative Near Lincoln, NE
Job Description
- 401(k)
- Flexible schedule
- Paid time off
Department: Guest Services
Reports to: Guest Services Manager
Level: Hourly
Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.
Essential Functions (Duties include but are not limited to):
- Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
- Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
- Be knowledgeable in all hotel facilities and local area.
- Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Maintains supplies neat and organized to department standards
- Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day
- Provides a professional image at all times through appearance and dress
- Follows and enforces company policies and procedures
- Other duties as assigned by supervisor or management
- Able to work independently, ability to prioritize and ability to multi-task
- Ability to type 30 - 35 wpm
- Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
- Great customer service skills, verbal, and written skills
- Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.
- Able to work all shifts and flexible schedules including weekends and holidays
- Valid driver's license
**For questions regarding this position please call Aaron or Jesse at (402)904-4800.
Job Summary
Full Time
$32k-41k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.
