Benepass is Hiring a Customer Experience Associate Near San Francisco, CA
**Customer Experience Associate**
at Benepass Remote **Benepass**
**Who We Are**
Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.
Benepass supports thousands of global employees in 30 countries and counting. Were backed by leading VCs including Gradient (Googles AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).
Today, Benepass is in a period of hypergrowth. Were looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.
**Our Value Proposition**
**We help companies** and people teams as they transition to modern, employee-directed benefits.
* *Before Benepass (BB)* . Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors.
* *Hello, World* . With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.
**We support employees** with a modern, flexible way to use benefits in the areas that matter most.
* *Freedom to Choose* . With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.
**Customer Experience Associate**
As an early member of Benepasss growing Customer Experience function reporting to our Head of Strategy and Operations, you will play a critical role in helping Benepass grow. The CX team is the front line team working with both people operations teams and those teams employees (Benepasss end users).
In this role, you will gracefully address and resolve complex customer concerns and support our most important client relationships by working directly with the HR buyers Benepass partners with. You will manage unexpected and complex situations and write the playbook for a team that will be built around you. You will work closely with the rest of the operations team, product and engineering to build out the systems, processes, and products to support our fast growth.
**Skills & Experience**
*We consider candidates holistically; the qualifications below are not hard and fast rules. If youre interested in the role, apply!*
* 2 years experience in a customer facing or operations role
* You make people smile. You are warm and friendly and know how to connect with people whether in person, over the phone, or over email.
* You fix problems and take initiative. You dont just solve the problem in front of you for one person, you help Benepass become better so that the problems youre seeing stop being problems altogether.
* You work hard. You know that doing whats best for Benepasss HR partners and employees means going the extra mile, and youre excited to find ways to go above and beyond.
* You want to learn and grow. You view this role as an opportunity to learn from a talented team and are excited to take on more responsibility at Benepass over time.
**What we offer**
* Competitive compensation for a seed stage startup
* 95% coverage of medical, dental, and vision
* Benepass benefits, including $500 WFH setup, $150/month cell phone internet, $100/month Wellness
* Work wherever you want (though we ask you to work in a US time zone)
* Flexible PTO
* Startup magic with a highly collaborative, effective group that's obsessed with serving our customers
Job Summary
Full Time
$70k-90k (estimate)
05/02/2024
05/15/2024
getbenepass.com
New York, NY
<25
Related Companies
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
