Job Summary:

The Breakers is seeking a highly detailed and organized candidate for a Chief Concierge role. This position represents the Hotel Manager and the Resort to ensure outstanding guest experiences. As Chief Concierge, you will act as an ambassador for our VIP guests, working closely with all departments to oversee their requests. An ability to handle service recovery to ensure guest satisfaction in escalated situations is a must. Additionally, you will assist the President and the Hotel Manager with various projects and assignments. Strong communication skills, creative problem-solving abilities, and flexibility are essential for success in this position. Prior customer service, management leadership, and/or hotel experience is preferred.
Responsibilities:

• Act as an ambassador for our Top VIP guests.
• Assist in pre-arrival preparations to ensure a seamless guest experience; coordinate and oversee their requests across all departments through departure.
• Represent the Hotel Manager by utilizing creative problem-solving skills to effectively resolve guest issues, ensuring timely resolution before or after departure.
• Support departments as necessary to include Guest Relations, Guest Services, Housekeeping, and Flagler Club.
• Collaborate with the President and the Hotel Manager on various projects and assignments as necessary.
• Maintain excellent oral and written communication with guests, colleagues, and all levels of leadership.
• Uphold high standards of professionalism, efficiency, and guest satisfaction while setting an example to the team.
• Stay updated on hotel and local industry trends and best practices to enhance the guest experience.

Qualifications:

• Strong organizational skills and attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Creative problem-solving abilities
• Ability to work collaboratively with colleagues and other departments
• Exceptional written and verbal communication skills
• Proven ability to deliver excellent customer service and resolve guest complaints effectively
• Previous customer service, management leadership, and/or hotel experience preferred