Job Details

Description

Pay Rate : Starts at $ per hour depending on experience

Position Summary :

Consistent with the Christian mission and vision of the YMCA of Middle Tennessee, and in cooperation with other YMCA staff, under the direction of the Membership Director, the Member Services Coordinator will assist in all duties related to improving the Member Experience through participation in Membership initiatives as well as Wellness, Family Services, and Active Older Adults.

This includes but is not limited to needs assessments, curriculum development, instructional design, course delivery and facilitation and learning assessments and training evaluations as well as continued support to the centers and Association.

Essential Functions :

Model YMCA core values : caring, honesty, respect and responsibility

Assist in the on-boarding of YMCA staff in relevant membership development and course offerings

Assist in the development of a training registration and tracking system to ensure required trainings are received

Assist in the development and maintenance of a membership training calendar

Assist in the delivery of training and instructional materials within centers, IT lab or via the e-learning management system

Participate in additional self-development trainings, special events, activities, and meetings to include center staff meetings

Assist in the development and implementation of audit system

Assist in department annual strategic planning process

Help ensure all standard operating procedures (SOP) are kept current and disseminated as needed

Provide excellent customer service to members / centers (problem solving, answering questions, communication, re-direct as needed)

Participate in Membership Cabinet meetings, Wellness Cabinet meetings, Family Services Cabinet Meetings, Active Older Adult (AOA) Cabinet meetings and other meetings as requested

Provide instructional support to centers regarding any programs that impact the member experience

Responsible for the processing financial information of the YMCA of Middle Tennessee including but not limited to :

Collections (eCard etc)

PIFs

Returns

Corporate

Military

Research problems and answer questions for centers and members in regards to member accounts, including, but not limited to Membership

Treat all information as confidential

Serve as primary support positions for staff and members, answering phone calls (round-robin) and emails

Additional duties as assigned

Qualifications

Passion, enthusiasm, and commitment to the mission and cause of the YMCA

An enthusiastic personality with the ability to inspire and motivate staff, volunteers, members and participants to create a culture of service within our Centers

Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community

Articulate, strong and persuasive oral and written communication skills and listening ability

Comprehensive knowledge of the YMCA brand, programs and services

Solid computer skills (Microsoft Office and internet usage)

Ability to travel to multiple locations and ability to work a flexible schedule, including evenings and weekends

Minimum 18 years of age

High school diploma or equivalent required; 2 years of continuing education or three years of comparable YMCA experience;

four year college degree preferred

Training experience with proven ability and demonstrable success

Certifications :

Before start of 1st shift : New Hire Orientation training

Within 30 days of hire : Membership Software Training, SharePoint Training, CPR Pro / First Aid / AED Training

Within 60 days of hire : Attend Introduction to Listen First

Within six months of hire : Complete course training and Certify in Adult Mental Health First Aid USA from the National Council for Mental Wellbeing

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must be able to lift up to 25 pounds.

The employee may be exposed to weather conditions prevalent at the time. The noise level is usually minimal to moderate.

Last updated : 2024-04-30