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Pay Range: Starts at $12.00 per hour, depending on experience

Position Summary:

Consistent with the Christian mission and vision of the YMCA of Middle TN, and in cooperation with other YMCA staff, under the direction of the Director of Member Relationships, the Snack Shack Attendant will assist the member service team in the overall delivery of excellent customer service to all members and guests of the branch. The Snack Shack Attendant will be responsible for monitoring member access to YMCA facilities, responding to member and guest needs, and serving members at the Snack Shack.

Essential Functions:

• Model the YMCA core values: Caring, Honesty, Respect and Responsibility

• Ensure safe and risk free environment at all times while meeting the individual needs of the participants

• Arrive to work on time wearing a YMCA staff shirt and nametag to signify a staff person ready to serve

• Build relationships and interact with members; greet and welcome every member with a hello or goodbye as they enter or leave the facility

• Handle and resolve member complaints; inform supervisor of unusual situations or unresolved issues

• Keep Snack Shack organized and keep work area clean; when applicable, comply with health department regulations

• Adhere to Snack Shack cash procedures

• Monitor facility for safety concerns, security and guest concerns; communicate any concerns to, and seek help of, supervisor immediately

• Build relationships and interact with members

• Attend staff meetings and training sessions

Passion, enthusiasm, and commitment to the mission and cause of the YMCA

An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers

Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community

• Must present a professional image and possess conflict resolution skills, and demonstrate sound judgment and initiative

• Ability to work a flexible schedule, including evenings and weekends

• Minimum 16 years of age

Certifications Required:

• Before start of 1st shift: New Hire Orientation training

• Within 30 days of hire: CPR/First Aid/AED, and not scheduled alone EAP