Job Description
Warner Communications is seeking a full-time Customer Service Representative.
Warner Communications, headquartered in St. Louis, has been delivering public safety and commercial grade two-way communications and security technology solutions since 1962. We offer 60 years of hands-on marketplace experience, a team of highly trained technicians, multiple sales and service locations throughout Missouri and Illinois, partnerships with the top technology and equipment manufacturers, and thousands of successful customer deployments.
The Customer Service Representative will interact with Warner’s customers by addressing inquiries and resolving complaints. The position also requires administrative work as it relates to customer service needs.
Role starts at $18/hr
Major Responsibilities
Interacts with customers via telephone, email, or in-person to provide support and information on assigned products and/or services.
Interacts with sales staff via telephone, email, or in-person to provide support and assist their sales effort.
Interacts with technical service staff via telephone, email, or in-person assist with administration and communication sounding their projects.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Administrative tasks related to order entry, invoices, and communication with customers.
Performs other related duties as assigned.
Qualifications for Success
Greet customers in a friendly and helpful manner at all times.
Ability to prioritize duties daily based on emergency needs and/or time-sensitive issues.
Sense of urgency regarding customers’ emergency-related issues.
Excellent written communication skills with the ability to write professional correspondence.
Strong oral communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software. This will include a high level of comfort with Microsoft Office Suite, including Excel.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Knowledge/Education
Minimum of High school diploma or GED.
A person who is not fearful of technology would do best in this position.
Customer service experience preferred.
Benefits May Include
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Time Off
Holidays
Additional Information
Role does not support work from home. Applicants must be willing to work in-person at our Olivette, MO office.
Full time position, 8 hour shifts Monday - Friday.
Handling equipment can be dirty at times and the incumbent will need to be comfortable with this. Ability to dress casually.
Must be able to lift up to 25 pounds at times.
Warner is a small company and there is a limited amount of growth opportunity.
By being a small company, Warner is very family-friendly.
This position is probably best for people starting out early in their career or who are not looking for fast-track promotional opportunities at this time.