Do you love working with people? Join our team in providing guests with highly personal service and memorable experiences. Customer service experience and strong communication skills required.

The Guest Attendant assists guests with a variety of different needs to ensure satisfaction. While not attending to guest requests, they help the housekeeping team clean, organize, and address the public areas.

Responsibilities

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards
• Vacuum carpet, sweep floors
• Interact with guests and reply to any guest request
• Putting stock away
• Folding and keeping the laundry room organized
• Helping housekeepers fill their carts and getting supplies they need
• Helping housekeeper’s clean rooms

Qualifications

• Interpersonal skills
• Excellent written and verbal communication
• Good time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills
• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively communicate with employees, guests and supervisors

Job Details

• Wage: From $12 per hour (plus gratuity)
• Part-time
• Day or Evening shift

Equal Opportunity

Toast Hotel Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

We are committed to promoting pay equity. Rate of pay is determined based on each individual's experience and qualifications.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• New Buffalo, MI: Relocate before starting work (Required)

Work Location: In person