Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Providing direct support to end-users ranging from Tier 1 - 2 type issues.
• In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat.
• Mitigation and handling of system viruses, malware, spyware & Adware and escalation when appropriate.
• Troubleshooting and replacement of hardware component and systems.
• System imaging software experience and ability to learn new in-house method.
• Processing new hires, employee changes and separations including equipment setup and updates.
• Good understanding of Windows Desktop OS support tasks (7 – Win 10) and ability to setup brand new systems.
• Knowledge of simple AD account management and network connectivity requirements.
• Able to trace phone and network patch cables to wall jacks with the aid of network testing devices.
• Command of IT ticketing system use and effective workload management.
• Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources.
• Support of audio/visual systems (TVs & projectors), and video teleconference systems (VTC).
• Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles.
• Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance.
• Act as the escalated line of support for complex IT deskside support issues from helpdesk staff, employees and team members.

Skills and Abilities

• Excellent oral and written communication skills – ability to effectively represent Information Systems in various internal and external meetings.
• Ensuring that all policies and procedures are met to ensure regulatory compliance and updating or creating procedures to address potential gaps.
• Works closely with individual employees to understand challenges or needs and guide the individuals to internal applications or resources that may address the employee’s challenges.
• Ability to manage several high-priority, fast-paced activities within required timelines.
• Ability to create quality work in a timely fashion.
• Ability to work independently with minimal supervision, but seek appropriate involvement from other team members or senior management regarding complex issues beyond position scope.

Minimum Qualifications

• Bachelors with a minimum of 2 year of experience managing and maintaining a Windows desktop environment and providing direct helpdesk support or HS Diploma and a minimum of 3 years of experience managing and maintaining a Windows desktop environment and providing direct helpdesk support Knowledge

Required

• Ability to travel between two sites: Gaithersburg & Frederick.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary Range: $70,000-$80,000

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.