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Candidates local to Minneapolis, MN preferred but not required.
At Procare HR, we're committed to changing workforce outcomes for care providers using our industry-focused HR services model! We provide comprehensive HR services to clients including payroll processing, benefits administration, workers compensation management, and general HR support, among other services.
Who We Are - Core Values
We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
We explore – Individual curiosity and resourcefulness lead us to better solutions.
We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.
Role Summary
Organized, detailed, and client-focused, the Client Success Manager (CSM) is “the keeper of all things!” – client account details, client data, all service and related activities and projects, and overall experience.
As the owner of supervisor relationship, the CSM completes temperature checks, solves problems, and supports action and resolution. In small accounts and supervisors can be synonymous, requiring the CSM to “own” all stakeholders. In Medium, Large and Enterprise accounts, CSMs own certain supervisor, operational, and finance relationships and play a support role to other stakeholders via project management, HR Data and Reporting, maximizing UKG capabilities and functions, and being supportive, helpful, and responsive in all interactions with clients.
When assigned an account, it belongs to you. Clients feel peace of mind knowing their supervisors are engaged, supported, and empowered in their partnership with Procare, and appreciative of CSMs attention to detail, follow-through, and relentless focus on experience. You are responsible for the success and satisfaction of everything related to that account and Procare services. Your clients trust and love you. You are the reason they cannot live without us.
Your Responsibilities
Primary Contact for Client Engagement
HR Data and Reporting
HR/HRIS Administration and Technical Expertise
This Role is a Good Fit if You
The Perks
This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description. Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
Procare HR is an Equal Opportunity Employer.
Full Time
$98k-138k (estimate)
07/25/2023
05/21/2024
procareprovidersnework.com
Minneapolis, NC
<25
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.