This individual analyzes, designs, supports, and documents enterprise message and file transfer systems, serves as an integral project leader by actively participating in the design of systems solutions, managing configuration, testing, quality control, implementation, and provides ongoing support to users through training, maintenance and troubleshooting. This also requires provisioning, modifying, and terminating access to secure systems within the Paycom environment. This position requires an individual that can work well in a team environment and is able to partner closely with supporting teams (Desktops, Infrastructure, Development, Information Security and Risk) for successful project collaboration.
RESPONSIBILITIES
Performs technical assessments, analysis, configurations, testing and documentation of new or existing systems.
Implements, maintains and upgrades 3rd party Client-Server software application systems including but not limited to Microsoft SQL Server, Exchange, Teams, MoveIt, GoAnywhere, etc.
Conducts market research as it pertains to a given set of solution requirements.
Manages relationships with external vendors for systems and third party applications.
Analyzes and translates complex business requirements into a functional system design document.
Uses knowledge of current applications, interfaces, and data structures to recommend solutions and provide input to business units.
Prepares users by designing and conducting training programs by providing references and support.
Understands points of interaction and impact on other systems across the enterprise.
Manages the installation of maintenance/patches and software upgrades.
Meets financial requirements by submitting information for budget.
Must be detail oriented and process driven. Must be able to enforce policy driven security practices and maintain strong ethics while doing so.
Support internal and external audits by gathering and/or coordinating deliverables for necessary evidence and review.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential and secure above all else.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Documentation:
Documents specific duties, activities, problems solved and issues resolved.
Writes user and admin training guides when necessary.
Miscellaneous:
Attends meetings and serves on committees, as requested
Performs additional duties and assignments as requested
Education/Certification:
Bachelor's degree in Computer Science, Information Science, or related discipline.
Experience:
5 years of Enterprise Messaging, Server administration and file transfer systems or similar experience
Long term systems implementation projects
Experience with production and disaster recovery systems/application support
Knowledge of script writing and scheduling
Skills/Abilities:
Can evaluate critical systems, prioritize workflow and determine solutions
Can easily adapt and learn new software systems and technology
Can establish storage usage and requirements
Has excellent written and verbal communication skills
Can Interpret and apply laws, regulations, policies and procedures
Can provide technical assistance for computer problems
Can read and understand technical manuals
Can work for extended time at keyboard/terminal
Can maintain effective working relationships with supervisor and coworkers
Can work flexible hours, including weekends and evenings
Knowledge of:
System Administration best practices
The Software Development Life Cycle
Microsoft Operating Systems
M365 Administration
Microsoft Exchange Server (OnPrem/Exchange Online)
File Transfer systems (SFTP, FTP, MFT)
Database technologies, MS SQL, MySQL, etc.
Disaster recovery best practices
SPF/DKIM/DMARC
Change Management
Client configuration
Server inventories with server specifications and IP addresses
DNS/Active Directory/Group Policy
Application interfaces and required firewall configurations
Emerging technology trends
PREFERRED QUALIFICATIONS
Skills/Abilities:
Has strong interpersonal skills
Is confident to have face to face interactions with Business / stakeholders
Experience with Linux operating systems
Experience with email security appliances
Has MCSE, CompTIA, or vendor specific certification(s)
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
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