Primary scheduled hours:

Job Summary: Responsible for operating the telephone communication center between the public and patients, physicians and personnel. Answering multiline phones and routing all calls to the appropriate personnel.

Who are we?

* Newport Hospital and Health Services is located in Newport, WA on the Washington-Idaho border. We are an independent rural healthcare provider.

* Newport Hospital and Health Services consists of:

* 24 bed Rural Community Hospital - Trauma Level IV

* 15 providers Rural Health Clinic

* 72 bed, high level care, Advanced Assisted Living Facility

* 42 apartment; low-moderate care level Assisted Living Facility

Education Background and Experience

Minimum Education:

* High School Graduate/GED or equivalent

Preferred Qualifications:

* Experience with Epic EHR system

* Prior knowledge of a communications system

* Excellent interpersonal and communication skills.

Professional Requirements

* Maintain regulatory requirements.

* Report to work on time and as scheduled; complete work within designated timelines.

* Demonstrates the ability to adhere to the mission, ethics and goals of the District.

* Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Essential Job Functions

* Coordinates, handles and processes incoming and outgoing calls on a multiline business telephone system.

* Use of the overhead and telephone paging system to announce hospital codes or other communications.

* Use of two-way radio.

* Answers all calls in a timely manner.

* Ability to prioritize calls.

* Ability to locate patients using the hospital computer system.

* Recognizes the Private Encounter flag to protect patient confidentially.

* Knowledge of hospital emergency codes

* Demonstrates good written and verbal communication with other departments which require PBX assistance.

* Supports a positive image to all by identifying themselves when answering a call.

* Uses a pleasant tone and correct grammar when answering calls.

* Keeps co-workers informed of changes made to effectively transfer calls to the correct location.

* Answer questions of caller according to hospital policy.

* Communicates well with concerned patients and their families.

* Demonstrates a strong ability to identify, analyze and solve problems effectively.

* Knowledge of basic computer skills.

Compensation/How We Care For You:

Successful candidates typically begin between the beginning and midpoint of the compensation range ($16.82 - $19.81/hour) dependent on qualifications/experience and receive compensation increment increases annually.

Qualified employees of Newport Hospital & Health Services are offered the following benefits:

* Medical

* Dental

* Vision

* Retirement with a 6% dollar for dollar employer match

* Long Term Disability

* AFLAC

* Flexible Spending Account

* Potential for loan repayment (State and Federal options).

* We provide a complementary gym membership

* We offer competitive wages.

* We give back to our community snack bags for local schools and assist with Meals on Wheels for our elderly.

* We work where we play - Three major ski resorts are located within one hour of Newport, numerous lakes, rivers, and hiking trails. Truly an abundance of outdoor recreation.

* https://pocedc.org/

* https://newporthospitalandhealth.org/gallery/

* All employees are given the opportunity to learn and advance within the organization.

* We offer strong family-like support system

* Collaboration and team building is supported and developed using teaching and practice of the 7 Habits of Highly Effective People.

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at 509-447-6320.