Job Summary:
The primary purpose of the Key Customer Manager role is to provide business ownership for the defined key customer portfolio, delivering the profitable growth objectives for the business. The role includes developing the applicable strategy for each respective key customer and implementing the specific tactics to achieve the strategic objectives. The Key Customer Manager takes personal ownership for safety, reinforcing Messer guidelines to ensure compliance. This role requires significant cross-regional and cross-functional business coordination and alignment with the markets and HQ's teams, in collaboration with the Inside Sales organization.

Why Messer?

Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people—at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

Principal Responsibilities:

• Develop and retain long-term and positive relationships with selected key customers securing the profitable growth objectives for the business as it relates to the selected key customer portfolio.
• Develop a key customer strategic plan for each customer managed. Indicate strategic and tactical growth objectives, summarize key commercial agreements, provide financial assessment and forecast, identify key stakeholders, and executive engagement. Such plan should be aligned with Messer Market Segment objectives and Messer Sales objectives.
• Hold strategic business reviews with each key customer once or twice per year to foster engagement and growth. Propose activities in cooperation with the customer that support achieving the goals agreed the key customer strategic plan (e.g. involvement of application technology, commercialization, or customer service specialists).
• Ensure that ongoing services provided to key customers is in line with expectations, and address any issues in an expeditious manner.
• Setup and maintain executive sponsorship (Messer and customer) for each designated key customer.
• Lead commercial negotiations to obtain final signed agreements that are aligned with Messer’s goals.
• Promote the implement Messer value-added PSOs, including applications technology. Foster commercialization of new technologies with key customers. Ensure that customer problems, processes and applications are understood such that new and growth opportunities can be developed and realized.
• Ensure value delivered to the key customers is recognized with implementation of formal value capture process wherever possible.
• Provide overall key customer leaderships with other internal stakeholders in order to delivery business results, while enhancing Messer’s reputation with customer, providing positive differentiation and maximizing business retention.
• Coordinate activities related to key customers with other internal groups such as the Market Segments, Product Management, and any other related businesses.
• Ensure that Messer policies and standards of safety are observed and understood, and that any customer safety requirements are met by Messer.
• Monitor, report performance and champion key customer interests within Messer Management Team.
• Monitoring trends in the market and among customers in order to identify new market potentials
• Perform other duties as assigned.

Skills:

• Leadership
• Influencing
• Negotiation and Conflict Resolution
• Executive Presence
• Business Acumen

Qualifications:

• Bachelor Degrees in Business Administration, or Technical Discipline required
• Minimum 5 Years, 3 in Industrial Gas Industry

About Messer:
Messer’s safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.

We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization – the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.

If you need assistance with the application or would like to request accommodation, call (877) 243-1030.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)