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About Us
Michigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined the ELGi Equipments Ltd. family of companies in 2019 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve.
The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.
About the Opportunity
The Service Excellence Manager oversees the field service department. The role demands for about 60% of the time being spent visiting customers and 40% of the time performing office duties, reporting, and strategic activities. The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled in a timely and thorough manner and that the service technicians are equipped with the right tools, skills, and resources to go above and beyond our customers' needs.
As Service Excellence Manager, you will:
Growing Service Business
Best-in-class Service Delivery
Building and Managing an Effective Field Service Workforce
Oversight on Local Operations
About You
The Service Excellence Manager opportunity may be a match for you if you have the following qualifications:
Full Time
$87k-109k (estimate)
05/06/2024
05/19/2024
mi-air.com
GRAND RAPIDS, MI
<25
2009
Private
TIMOTHY MONTSMA
$10M - $50M
Wholesale
MAS distributes, maintains and services air compressors, vacuum pumps, aluminium pipes and blowers for the industrial sector.
The following is the career advancement route for Service Excellence Manager positions, which can be used as a reference in future career path planning. As a Service Excellence Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Excellence Manager. You can explore the career advancement for a Service Excellence Manager below and select your interested title to get hiring information.