Description

• Meet, greet and tour leasing prospects
• Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Performance Manager
• Ensure that all online rental inquiries are responded to quickly and effectively
• Maintain an in-depth understanding of site leasing trends, traffic patterns and product availability
• Ensure all sales and leasing models are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
• Ensure daily that the “tour route” to all show units and models are maintained to the highest standard of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
• Properly close the leasing process by asking for the sale
• Ensure all lead information is correct and complete within the property management software
• Ensure all prospects are followed up with through either text, email, phone or letter
• Effectively manage the community waitlist and communicate with prospects as changes occur
• Warm call prospects as needed
• Ensure the proper execution of all screening procedures
• Ensure the proper preparation and execution of the lease agreement and related move-in paperwork
• Ensure the proper collection of all funds and move-in related fees
• Ensure “model open” signs are put out and brought in daily and that they maintain an acceptable appearance
• Provide support and assistance to all customer service efforts at the community
• Completes other tasks as directed and assigned

• Work requires the ability to work independently and in a team environment
• Work requires strong customer service skills
• Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
• Work requires the ability to adhere and ensure all safety policies and procedures are followed at all times 
• Work requires excellent interpersonal skills including strong verbal and written communication skills
• Work requires a positive, get the job done attitude.
• Work requires a strong sense of responsibility, ownership and accountability. 
• Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
• Work requires one to be a self-starter with strong initiative to take ownership
• Work requires the knowledge or the ability to learn Entrata property management software in a timely manner