Description

• System Support
• Entrata & Appfolio – Lead point of contact for the team of representatives at Entrata & Appfolio. Have an expert understanding, preferred to have mastery of operations.
• Google – Create and provision email accounts for individuals and groups. Streamline best practices and organization.
• Asana – Increase optimization, saturation user rates, and participation.
• Phone Systems — Own setup of new phone accounts and troubleshooting of existing accounts. Understand the phone system from start to finish and how various programs work together to help pinpoint any breakdowns.
• WiFi Networks - Own setup of new wifi networks. Troubleshoot connectivity issues and ensure appropriate network uptime. (all sites)
• Provide internal help-desk support to employees. 
• System Maintenance
• Keeping systems operating efficiently by performing any necessary upgrades and repairs
• Assigning and updating security permissions for the system network
• Optimizing and evaluating the system regularly
• System Optimization 
• Training or directing users on the correct use of the system
• Partners with Team Members and other business leaders to understand current challenges and consult on what capabilities existing systems might have 
• Ad Hoc Responsibilities 

• Skilled in technical aspects of system management 
• Skilled in technical project management
• Time management skills with a proven ability to meet deadlines
• Ability to collaborate and work with key stakeholders as a team
• Excellent critical thinking, decision-making, problem-solving, and analytical skills
• Work requires the ability to work in a team, as well as independently, in a time-sensitive environment 
• Ability to prioritize tasks and to delegate them when appropriate
• Communication skills to explain complex computer systems 
• Proficiency in Entrata and Google Suites 
• Preferred Background in Process Improvement
• Nuanced communication skills to promote cross functional collaboration