J.Wagner GmbH is Hiring a Customer service supervisor Near Plymouth, MA
WAGNER - Powered by Talents
With more than 2,000 employees at 21 locations worldwide, we are one of the market-leading manufacturers of innovative coating technology.
Do-it-yourselfers, craftsmen and industrial customers all over the world trust in our innovative products, resource-saving technologies and our personal, fast service.
We know that inspiring technology only comes from inspired people. In our quest for ever new, forward-looking technologies, we therefore need talented people who think and act like us : enthusiastic all-rounders, thinkers and doers, technicians and tinkerers who, in all their diversity, respect, trust and complement each other in order to shape the future of coating technology together.
Sounds convincing? Then convince us! We look forward to receiving your application.
Customer Service Supervisor
Plymouth, MN, US, 55447
Regular
Full-Time (Hybrid)
Position Objective :
Leads the day-to-day operations of the Consumer Product Support Team. Manages various methods of Consumer Customer Contact across multiple platforms.
Trains and coaches the team members of the Product Support team. Drives Consumer Customer Experience improvements. SAP Key User and point of contact.
Accountabilities :
- Manages all day-to-day tasks related to the Product Support team, including but not limited to : Phone coverage, customer emails, chat, NPS, online Q&A and Product Reviews, return order processing, credit card order processing etc
- Supervising and supporting the Product Support Team. Interviews, trains and coaches team members. Supports team members with difficult customer situations or advanced troubleshooting.
Product Support Team Objectives :
- Delegates day to day tasks in an effort to focus on Customer Experience enhancements and further develop team members.
- Leads and drives improvements to the Consumer Customer Experience, including NPS.
- Actively participates in NPD teams and projects. Responsible for ensuring the team is prepared for Product Launches with product training, and supported with manuals and service parts.
- Represents the team across functions as the Voice-of-the-Customer
- Undertakes and drives projects to completion that support the function of the Consumer Product Support Team.
Support Continuous Improvement :
- Is a leader of the Customer Centricity core value, is a customer advocate, and drives 100% customer satisfaction.
- Other duties and projects as assigned
Relationship to others :
- Direct supervision of 5 Product Support team members.
- Responsible for creating and maintaining positive lines of communication across many functions including; Customer Service, Marketing, Engineering, Product Management, Quality, and Procurement.
Dimensions of Position :
Fosters a positive team atmosphere focused on coaching and developing team members. Drives a customer-focused mentality aimed at keeping customers satisfied.
Is a reliable, dependable, and willing leader in which the team can turn to for assistance. Seeks out and demands support from other teams, so that the team can offer world class Product Support.
Is empowered to lead the team and make decisions. A project and task focused position addressing the needs of the team, enhancing the Customer Experience, and growing the influence of the Product Support team throughout the organization.
Knowledge, Skills, and Abilities :
- Education
- Experience
- Minimum 5 years of customer service experience or related role. Supervisory experience is a plus.
- Skills / Abilities Required
- Customer Centric attitude
- Excels at time management and delegation
- Excels with organizational skills
- Focused and Independent
- Advanced communication skills. Written and spoken.
- Demonstrated ability to persuade, influence, and gain cooperation across teams
- Requires intermediate computer skills including Microsoft Word, Excel, and Powerpoint, Outlook etc.
- SAP Experience
- Requires active listening, speaking, teamwork, and multitasking skills.
- Must be service oriented with the willingness to actively look for ways to help people.
- Mechanical aptitude with good visualizing skills
Last updated : 2024-05-15
Job Summary
Full Time
Wholesale
$72k-94k (estimate)
05/12/2024
08/10/2024
wagner-group.com
NEBEL, MIDTJYLLAND
200 - 500
1947
ROLAND FROTSCHER
<$5M
Wholesale
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The job skills required for Customer service supervisor include Customer Service, Futures, Time Management, Teamwork, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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