AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 12 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Director of Rooms position are to coordinate, supervise and direct the daily operations of the Rooms Division, including Housekeeping and Guest Services. The incumbent is responsible for ensuring guest and Grand Performer satisfaction while maintaining the operating budget and providing a wide range of management, administrative, and general support duties of a highly responsible and confidential nature. They are to provide inspiring and strategic leadership while directing the activities of the Rooms Division in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Oversee the Housekeeping and Front Office department operations, ensuring implementation and execution of KQA and BSA standards.
• Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Rooms Division.
• Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers.
• Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
• Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
• Create and distributes work schedules adequate for operational needs.
• Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
• Oversee budget process for Rooms Division and control operating and labor expenses. Uses Peak Performance to optimize the guest service experience while operating within labor budget/occupancy levels.
• Create the guestroom occupancy forecast, manage the departmental budget and participate in P&L meetings.
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
• Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments
• Schedule and conduct effective daily stand- up meetings
• Review GSS scores, comment cards, guest satisfaction results, and other data; takes corrective action as appropriate
• Assume the responsibilities of the General Manager in his /her absence, acting as the Manager on Duty.
• All other duties as assigned, planned or un-planned

SUPERVISORY RESPONSIBILITIES

Supervisory responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

• Director of Front Office
• Director of Housekeeping

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business or related training equivalent – required
• 5 years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required
• Experience with Opera – preferred

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.