Front of House (FOH) managers are crucial to keeping our team on their game. The FOH managers primary responsibility is to ensure that shifts run smoothly. The ability to spot potential problems and prevent them before they can affect guests experience or the staff workflow is critical. FOH Managers ensure the frontline staff, topline management, and front and back of house communicate efficiently with each other and guests. The ideal candidate demonstrates a high degree of honesty and integrity, works hard, excels at time and resource management, and is an engaged, effective and tactful problem solver. If you thrive in a busy environment and love to share the aloha spirit, youre perfect for our team!
Duties include:
Overseeing Front of House staff and operations in tandem with the other departmental managers, Assistant GM, and owner; this includes hiring, training, assigning, coaching, counseling, and disciplining FOH staff, as well as communicating job expectations, monitoring and reviewing job contributions, and enforcing policies and procedures
Monitoring and ensuring smooth FOH floor operations
Monitoring FOH scheduling and staffing levels, making appropriate adjustments to the schedule due to sick calls, emergencies, and other issues that may affect coverage; may be called upon to cover shift gaps
Facilitates communication between the Front and Back of the House, particularly regarding issues affecting guest service and food (both dine-in and take-out)
Reviewing and monitoring reservations calendar to ensure prompt service for guests with reservations
Answering questions about menu items if the guests server is unavailable
Appropriate handling of complaints and service exceptions
Managing supply levels
Company Overview
Highway Inn is an award-winning 75-year-old, third-generation-owned Hawaiian and local food restaurant. We are proud of the food we serve and the exceptional service we extend to every guest. Ohana and aloha are our core valuesmany of our employees have been with us for more than 20 years, and generations of families have been dining with us since we first opened in 1947.
Qualifications
Minimum three years of customer service experience, one-year minimum experience in a supervisory position in high-volume restaurant service; familiarity with Hawaiian food and Hawaii local dishes preferred
Catering/commissary experience a plus
Must be food safe certified (or willing to obtain certification)
Excellent customer service and interpersonal skills
Conversational level or fluency in non-English languages a plus
Strong attendance record
Positive attitude
Team player who can multitask efficiently
Proactive in identifying and anticipating the needs and concerns of customers, coworkers, and managers
Able to stand and walk continuously for long periods, read the POS screen and hear customers in an often-noisy environment
Must be able to lift 20-25 pounds with or without assistance
Required to follow both oral and written instruction
Expected to communicate clearly and efficiently with coworkers and managers
Benefits/Perks

• Closed on all major holidays: Thanksgiving, Christmas, and New Years
• Based on hours worked, employees are eligible for the following:
  • Employee discounts
  • Comprehensive health insurance
  • Paid time off
  • Temporary disability insurance
  • 401K/Profit sharing