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Goodwill Industries of Lorain County Ohio
Elyria, OH | Full Time
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E-Commerce Team Lead
$93k-121k (estimate)
Full Time 5 Days Ago
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Goodwill Industries of Lorain County Ohio is Hiring an E-Commerce Team Lead Near Elyria, OH

Position summary: Responsible for all duties as assigned by the Retail Operations Manager including: maintaining inventory of goods to be sold, examining product for condition, preparing written descriptions of products, taking clear photographs, posting items for sale, assisting customers, preparing goods for transit, and compiling results and data as it relates to the E-Commerce Department.
Essential functions:
  • Evaluates and researches each piece of merchandise in to e-commerce operation using the internet and other equipment and effectively price items using proper and competitive pricing points.
  • Efficiently post auction items online using PC system and accurately shelve listed items into inventory.
  • Adhere to the established standards of quality for item descriptions and item photographs.
  • Help to coordinate and oversee all local e-commerce operations, including receiving and processing of e-commerce items and maintaining appropriate standards of cleanliness and organization of listing and processing areas.
  • Ensure quality customer service and listing quality by diligently monitoring online customer feedback rankings. Respond to customer questions and complaints within established guidelines.
  • Continuous monitoring of ecommerce website, postings, and customer communication.
  • Provide leadership, guidance, and training to staff. Model the expected behavior of the staff.
  • Collaborate with Retail Store Operations Manager and retail staff to train staff to determine and submit potential valuable items to E-Commerce Department.
  • Monitor and maintain inventory levels of ecommerce items and necessary supplies.
  • Process payments, returns, and customer refunds as needed.
  • Participate in setting transportation and service rates.
  • Investigate potential new customers and maintain strong customer relations with existing clients and vendors.
  • Ability to work closely with the Retail Operations Manager in developing revenue increases and cost saving production methods in order to achieve targeted sales and profitability levels.
  • Ensure compliance with OSHA, CARF and other required standards for industrial quality and safety.
  • Pursue professional career development through continuing education and training opportunities; increase knowledge/understanding of industry trends.
  • Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
  • Promote positive teamwork among co-workers.
  • Assist with the preparation of all e-Recycling salvage shipments.
  • Perform other duties as assigned.
Qualifications and required skills:
  • Excellent written and verbal communication and management skills.
  • Knowledge of computer programs in Microsoft Office; payroll software, and ecommerce technology.
  • Experience working in a retail environment and excellent customer service related skills.
  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.
  • Strong problem solving and analytical skills; excellent customer services skills.
  • Valid Driver License with good driving record and proof of current automobile insurance required every six months.
  • Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
  • 2 years management experience in manufacturing, logistics or business operations.
Education and experience:
  • Associate’s Degree in Business Administration, Logistics, or a related field.
  • Significant experience in the field may be considered in lieu of a degree.

Job Summary

JOB TYPE

Full Time

SALARY

$93k-121k (estimate)

POST DATE

05/10/2024

EXPIRATION DATE

07/08/2024

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