Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Operate paging/telephone system as required.
Answer telephones; determine nature of call and direct caller to appropriate individual or department.
Receive request from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)

Greet visitors. Direct to appropriate office and/or resident room.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Monitor presence and location of sale representatives in the facility.
Issue and collect identification badges as representatives sign in/out.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Receive, sort, and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Order supplies as directed.
Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
Report any known or suspected unauthorized attempt to access facility’s information system.
Other related duties and responsibilities that may become necessary or appropriate.

Staff Development

Attend and participate in in-service educational classes and on-the-job training programs as directed.
Attend and participate in workshops, seminars, etc., as approved.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
Attend and participate in facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).

Resident Rights

Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
Knock before entering a resident’s room.
Ensure that resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed.