Description

• Permanent position for a NOC Engineer for remote monitoring and network operation for Managed Service Provider solutions stack.
• This is a HYBRID position - 3 days in the office, 2 days remote.
• Automate and enhance service delivery of the technical services team as well as streamlining information reporting.
• Work with the Technical Account Management team and the Service Delivery Manager to develop and maintain the standard operating procedures for the RMM tool.
• Work on deployment, usage, maintenance, and innovation of support delivery.
• Monitor of tickets created by the RMM tool in the Professional Services Automation (PSA) tool to better understand and adjust implementation of monitors, scripts, and configuration.
• Automate processes and procedures performed by the technical services team via the RMM tool and other tools. Automate through system patching, software installation, reactionary service delivery, scripting, and reporting.
• Find more efficient ways of performing repetitive tasks and/or service delivery automation through RMM tool.
• Configure and maintain security within the RMM tool for usage by various teams to ensure adequate access and usage but prevent damage or misconfiguration by other members.
• Monitor RMM server(s) to ensure optimum performance and usability.
• Continuously enhance personal knowledge of our MSP stack and industry

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience working for an MSP required.
• Experience with Remote Monitoring and Management (RMM).
• Experience with ConnectWise Automate.
• Experience with ConnectWise Manage.
• Experience with PowerShell scripting.
• Ability to work independently in a fast-paced environment.
• Experience with ITGLUE, ImmyBot, CyberCNS, ConnectWise Perch SIEM, BrightGauge, and Microsoft Intune preferred.
• #ERGx