100% On-Site Position!
Absolutely NO Remote work available.
Do not apply unless you can physically come into the office daily.

Summer Hours (May - Sept)
7:30 AM - 4:45 PM Monday - Thursday
7:30 AM - 12:30 PM Fridays

SUMMARY OF RESPONSIBILITIES:

Reporting directly to the IS Manager, this position is responsible for technical support duties relating to the company’s computer, network, telephone and office systems. Requires proficiency with a wide variety of hardware and software.

ESSENTIAL RESPONSIBILITIES:

• Serve as Help Desk support specialist providing support for Microsoft-based servers, a local and wide-area network, Windows-based PCs, phone and voice messaging systems and office equipment.
• Provide operational and technical support for end users in local and remote locations.
• Provide accurate and efficient service to end users.
• Coordinate the Help Desk activities and provide first-level support for user questions/problems, including hardware and software.
• Provide resolutions and/or recommendations to the supervisor.
• Monitor system backup logs.
• Perform network functions on the local and wide-area network as required.
• Confer with internal and external technical support for resolution to complex problems.
• Install, upgrade and configure PCs and laptops.
• Provide phone system support including administration and security.
• Analyze and resolve problems.
• Research new features, test and implement if appropriate with necessary approvals.

Secondary Responsibilities:

• Assist with computer and telephone cabling and configuration as required.
• Develop and maintain documentation for systems and procedures as necessary.
• Administer security on servers, PCs, networks, telephones and office equipment.
• Apply software updates/fixes to various systems as required.
• Assist with end-user training and instruction on current IT related processes.
• Serve as a team member on various company, department and user projects.
• Perform other duties as assigned or as may be necessary.

Desired Qualifications:

Candidates must possess an associate’s degree in computer science, technical training or equivalent job experience with three to five years or more experience in the field.

PHYSICAL REQUIREMENTS

Regularly required to sit, stand, and walk onto the manufacturing floor. Ability to lift up to 50 lbs.

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Electroswitch offers a competitive benefits package that includes 10 paid holidays per year, paid sick and vacation time, health, dental and vision insurance, company paid life insurance, 401k retirement plan with a company match.

Electroswitch is an Equal Employment Opportunity employer and provides Equal employment opportunities for all current and prospective employees. The Company will ensure that all terms of employment are provided without regard to race, color, sex, age, religion, national origin, disability, protected veteran status, military status, gender identity, sexual orientation, or any other characteristics protected by law.

Electroswitch will provide reasonable accommodations which do not impose an undue hardship on the company, to enable individuals with disabilities to participate fully in the interviewing and hiring process and during their employment in compliance with the Americans with Disabilities Act and the Rehabilitation Act of 1973. Please contact Human Resources at jobs@electroswitch.com for accommodations.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person