Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do whats best for our customers.

Do whats best for our employees.

Dont do things that suck.

That's basically it.

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

The Sales Operations team at Critical Start plays a crucial role in the company's revenue cycle, collaborating extensively across departments such as Marketing, Product, and Finance to drive growth initiatives. This highly collaborative team encompasses functions including Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration, providing daily opportunities to learn and tackle new challenges.

Through cross-functional partnerships, policies, processes, and analysis are designed and managed to support Critical Start's strategies as the company continues to grow and evolve.

• Acquire understanding of Sales processes and metrics, and contribute to the sales Operations team through data analysis, automation, and support.
• Learn how to utilize Salesforce, CPQ, and other sales productivity tools to support the team and enhance system efficiency.
• Demonstrate a goal-oriented and proactive approach in providing innovative solutions for Critical Start to grow, scale, and exceed revenue targets.
• Collaborate with the Sales Operations Director to assist the Channel Operations Support initiative, refining the responsibilities and structure of support for our Channel Sales & Marketing teams.
• Assist our data quality program to ensure account information for customers and prospects is accurate, complete, and consistent across sales and finance tools.
• Support Sales Operations alignment in facilitating cross-functional projects and company initiatives, collaborating with internal stakeholders to understand challenges and develop solutions.

• Become an integral member of the Sales Operations department, embodying a team-focused attitude, strong work ethic, and dedication to collaborative communication.
• Demonstrate expanding knowledge of business intelligence, finance, sales, and systems.
• Participate in weekly 1:1s with your mentor.

• Proactive, motivated, and thrive in a fast-paced environment.
• Resourceful and able to leverage others on the team for assistance. Most importantly, able to assess when to seek help to maintain workflow.
• Well organized and capable of providing frequent status updates, identifying challenges or blockers, and communicating clearly and concisely.
• Possess a strong executive presence and an ability to communicate effectively with peers, senior field leadership, and the executive team.
• Current undergraduate/master's student in an accredited college with previous experience leading, influencing, and managing team projects.
• Desire to deepen knowledge of Sales & Revenue Operations, B2B Sales, and/or Business Intelligence.

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to Do whats best for our employees, and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental and Physical Requirements

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:

• Stationary position for extended periods of time.
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Mental:

• Must be able to apply established protocols in a timely manner.
• Make timely decisions in the context of workflow.
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
• Ability to work effectively and efficiently in high stress situations.
• Ability to simultaneously address multiple complex problems.