*Only candidates with 2 years of travel agency and previous leadership experience will be considered.

AAA Minneapolis manages a leading travel agency specializing in providing exceptional travel experiences to our clients. We offer a wide range of travel services, including vacation packages, personalized luxury travel, group tours, and more. Our commitment to excellence and personalized service sets us apart in the industry.

We are part of one of the largest membership organizations in the country, and offer so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic, safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences. AAA Travel is also honored to be recognized, through a large-scale independent survey, by Newsweek Magazine as one of America’s Greatest Workplaces 2023!

Who we're looking for: We are seeking a dynamic and experienced Travel Agency Branch Manager to lead our team and drive sales and service excellence. As the Branch Manager of our AAA Minneapolis Headquarters, you will be responsible for overseeing the branch sales and profitability, managing and coaching staff, and ensuring exceptional customer service delivery.

DUTIES AND RESPONSIBILITIES:

Management of Staff:

• Provide day to day direction of the headquarters branch Travel Advisors and Travel Service Representatives to maintain a high level of service
• Recruit, train and mentor staff setting performance goals and conducting regular performance check-ins and formal performance evaluations
• Provide ongoing coaching and development opportunities to enhance team skills and knowledge
• Foster a positive and collaborative work environment that promotes teamwork and high morale

Sales and Service:

• Monitor sales performance metrics and take proactive measures to address areas of improvement
• Stay updated on travel industry trends and market changes to adjust branch sales strategies to provide the best travel experience possible to customers
• Ensure exceptional customer service delivery at all touchpoints, including inquiries, bookings, and post-travel support
• Handle escalated customer issues and complaints professionally and efficiently
• Assigns Triptiks that come through the website, and the SAM system to Travel Service Representatives at Headquarters and branches
• Collaborate with other Travel management to promote travel events and participate in community involvement and business development activities

Compliance:

• Ensure compliance with all Federal and State Travel industry regulations including the control and security of property, equipment, and customer information

SUPERVISORY RESPONSIBILITIES:

• Directly supervises up to 10employees within the Travel Department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• High school diploma or GED
• Minimum of 3 years travel agency experience required, including leisure travel sales
• Minimum of 1-year experience providing people leadership is required
• In-depth knowledge of travel products, destinations and industry trends
• Strong commitment to coaching and developing team members
• Solid analytical and problem-solving skills
• Proficiency with Microsoft Office Suite and navigating internet based software systems required
• Experience with airline GDS system and back-office accounting system

AAA Minneapolis offers a competitive compensation and benefits packages including; medical/dental insurance, immediate eligibility for 401(k) & 401(k) matching, generous time off, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.