Why Work for Kirkland?
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!If you ask our employees why they love where they work, they’ll tell you about the great people, work environment, supportive management and City Council, and fearless innovation.We also invest in you!Competitive Wages:We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees. Awesome Benefits:The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.Childcare Programs:To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional service providers, available at a discount. New employees gain access to Kirkland’s reserved spots as soon as they start employment. Learn more! Training and Career Development: The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.  
Job Summary
The Court Operations Supervisor works under the direction of the Court Executive Officer/Court Administrator and Assistant Court Administrator. This position is responsible for personnel administration and development of the Judicial Specialists by supervising, counseling, motivating, training, scheduling, coordination, assigning, delegating, and evaluating work to assure the efficient day-to-day operations of the Court serving the cities of Kirkland, Clyde Hill, Medina, Hunts Point, Yarrow Point and Woodinville.
 
Duties and responsibilities include, but are not limited to, performing supervisory responsibilities, training, financial accounting, scheduling, and case management. The Court Operations Supervisor is required to be acquainted with outside agencies and city, state and court policies, procedures, rules, and laws. Responsible for highly technical, confidential, and complex knowledge of court operations and statewide legal regulations.
 
Distinguishing Characteristics: Work is characterized by supervisory, administrative, professional, technical, and confidential duties in providing varied court services. This position oversees the daily operations and work of the Court, with the exception of the Probation Division, which is supervised by the Probation Supervisor. 
 
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Collaborates with the court management team to assist in developing short-range and long-range goals, strategic plans, best practices, and projects. Recommends organizational changes for improving court operations.
• Supervises, counsels, trains, and evaluates assigned staff; reviews work, provides work direction and guidance to staff; establishes work performance standards; conducts performance evaluations; participates in disciplinary actions.
• Provides technical knowledge of court services and assists with managing the daily court operation.
• Oversees the processes associated with the citations generated from the School Zone Camera Safety Program and work with the public and court participants to address questions and dispute resolution.
• Communicates and reviews staffing assignments to ensure the daily scheduling needs are met for courtrooms and office coverage. 
• Assists with caseflow management; researches and conducts special projects and reports. Makes recommendations to court management.
• Monitors daily courtroom calendars to ensure adequate caseflow management. Make appropriate changes as needed.
• Monitors staff schedules to ensure efficient organization and completion of work.
• Acts as a resource to other employees regarding the handling of complex or non-uniform situations and issues.
• Assists with coordinating armed court security coverage with Kirkland Police Department.
• Performs accounting functions including daily fine/fees receipting, reconciliation of bail trust and restitution accounts, review, and processing of customer refunds. Reconciles and records daily deposits. 
• Serves as liaison with the collection agent to facilitate the collection of delinquent accounts and dishonored checks.
• Initiates procedures for collections of accounts receivables to improve specific accounting processes incompliance with legal requirements.
• Serves as liaison with applications including but not limited to JIS, OCourt, Sector and Ncourt.
• Provides direction to support staff to ensure accurate information and assistance to all levels of court customers including attorneys, prosecutors, law enforcement, defendants, victims, state agencies, etc.
• Reviews court forms for compliance with applicable rules and laws. Updates as necessary to comply with Washington State legislation.
• Assists with development of Municipal Court web page, updating as necessary. 
• Researches and evaluates cases referred by the court staff to determine correct course of action in accordance with laws, rules court policy and procedures. Applies understanding of legal terms and rules and advises defendant regarding proper course of action and legal requirements.
• Provides technical assistance and coordination; serves as liaison between the Court, City Attorney's Office, Public Defender’s Office, Police Department, and Jail regarding questions with court policies and procedures.
• Oversees and follows compliance practices in accordance with the State Retention schedule. 
• Stays current on all job duties and responsibilities of the Judicial Specialist Leads and the Judicial Specialist and can perform the assigned duties as needed.
• Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.

Peripheral Duties:

• Performs functions as assigned in the City’s emergency response plan in the event of an emergency.
• Acts on behalf of court management and attend meetings as directed. 

Knowledge Of: 

• The criminal justice system, courtroom policies, procedures, structure, and practices; legal forms, documents, and terminology.
• Community resources including local social service agencies and the services provided and mental health, drug abuse, and alcohol treatment systems and providers.
• Municipal government policies, procedures, structure; applicable local, State, and Federal laws, codes, regulations, and ordinances.
• State, County, and local agencies and offices involved in court-related activities.
• Modern office practices, procedures and equipment including personal computers OCourt, Laserfiche, Public Disclosure Request, Zoom, JABS, JIS, Munis, ETP, BOXI, VERRA, NCIC, AV Capture All and other court specific applications.
• Exceptional usage of English grammar, spelling, punctuation, and vocabulary; effective oral and written communication skills.
• Principles and practices of governmental budgeting and accounting.

Skilled In: 

• Performing supervisory, leadership, and line-level court duties.
• Mentoring and training court personnel on policy and procedures; communicating technical aspects of tasks in understandable terms. 
• Diffusing irate or combative individuals. Recognize potential danger and take appropriate action to ensure safety and security. Maintain professional composure during stressful situations.
• Working effectively as part of a team.
• Conveying ideas verbally, obtaining information, and could include de-escalating situations. 
• Working independently under high pressure to prioritize caseloads and meet timelines and directives.
• Courts of limited Jurisdiction legal procedure and jurisdictional time frames.
• OCourt, Laserfiche, Probation Case Management System (CMS), Law Enforcement Records Management, Public Disclosure Request, AV CaptureAll, 1Lingua, LawBase, VERRA, NCIC and other court specific applications.
• Courtroom policy, procedures, and practices, including courtroom demeanor.
• Understanding legal terminology and processing a wide variety of legal forms and documents in compliance with established rules, policy, and procedures in compliance with mandated timelines and judicial discretion.
• Criminal Justice System including prosecutor, public defender, police, and jail processes as they relate to the court. 
• Legal forms, documents, and terminology. 
• City, County, and State laws, ordinances, rules, and regulations. 
• Customer services best practices. 
• Governmental accounting and cash handling principles and techniques. 
• Training practices, methods, and techniques.
• Effectively using interpersonal skills in a tactful, patient, and courteous manner.

Ability To: 

• Supervise, train, provide work direction, and motivate personnel.
• Exercise independent judgment in a sensitive and confidential environment. 
• Perform a wide variety of complex and responsible duties accurately and efficiently with attention to detail.
• Remain current with relevant technologies and operational advancements as it relates to the field.
• Analyze and solve work related problems and communicate effectively with staff and management to promote the exchange of ideas and information and promote efficient processes and procedures.
• Establish and maintain a cooperative and effective working relationship with others including co-workers, management, judges, court personnel, police officers, attorneys, prosecutors, treatment providers, and staff members from public and private agencies.
• Maintain all ethical and professional standards of the Court, City and State. 
• Apply conflict management skills to resolve issues and effectively deal with difficult individuals.
• Communicate with and work with people of diverse social, cultural, ethnic, and lifestyle backgrounds.
• Effectively interact with emotionally distraught, irate, and combative individuals.
• Work confidentially and independently with discretion under limited supervision in a fast-paced and high-pressure environment with the ability to adapt to quickly changing priorities. 
• Ensure state mandated time frames are followed in relation to court cases and supervision requirements.
• Work independently in stress related situations, using sound judgment when making consequential work decisions in accordance with Washington State law, regulations, court policies and procedures.
• Exercise competent decision-making skills and judgment to meet timelines and directives.
• Demonstrate initiative and work efficiently on several projects concurrently, complete work with possible interruptions.
• Apply technical understanding to interpret and follow a variety of instructions furnished in written, oral, or scheduled form; problem solving and deal with a variety of variables in situations where only limited standardization exists.
• Effectively communicate with and work with people of diverse social, cultural, ethnic, and lifestyle backgrounds.
• Apply modern office practices, procedures, and equipment including personal computers and related software such as word processing and spreadsheet programs. 
• Analyze situations accurately and adopt an effective course of action. 
• Maintain a professional personal appearance at all times.

Minimum Qualifications:

• Education: Associate Degree.
• Experience: 5 years of progressively responsible experience in a judicial support position. Experience supervising or leading teams.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

 
Licenses and Other Requirements:

• Adhere to the Kirkland Municipal Court Professional Code of Conduct & Expectations for Court Employees. 
• Sign and abide by the Oath of Confidentially Agreement for Access to the Judicial Information System (JIS) Applications by the State of Washington Administrative Office of the Courts. 
• Become compliant with state and FBI CJIS Division policies and regulations, including verification of a state of residency and national fingerprint-based record check, maintain ACCESS certification through required testing and pass re-background check completed by the Terminal Agency Coordinator. 
• Successful completion of required background check and national fingerprint-based records check. 

Physical Demands and Working Environment:

• Work is performed in a typical office environment with moderate noise level and numerous interruptions, Monday through Friday. Variable hours may occur. Employees in this classification may be required to work varying shifts including nights and weekends as assigned by management.
• Situations do involve interaction with emotionally distraught, irate, intoxicated, and combative individuals, and exposure to hazardous situations.
• While performing the duties of this job, the employee is regularly required to use arms, hands, and fingers to reach, handle, feel, or operate objects, materials, tools, equipment, or controls. Frequently required to sit, stand, walk, hear, and talk normally with or without mechanical assistance and occasionally be required to lift in excess of 10 pounds.
• Specific vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

 
Hazards:

• Contact with dissatisfied or potentially abusive individuals or hazardous situations.
• Possible exposure to communicable diseases and illness working with court participants in the courtroom and court facility.

Selection Process
Position requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. This position is open until filled, with a first review date by the 15th day of initial posting. The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 425-587-3111.