General Summary:

This position will be responsible for providing leadership through the life cycle of strategic projects including developing their initial scope and gaining early alignment with stakeholders. A Program Manager will support the daily management of program activities and assume responsibility for activities including: ensuring compliance with contractual commitments; management of multi-functional teams; interaction / coordination with internal and external stakeholders; oversight of business rhythms; coordination with operations and global supply chain teams; and risk and schedule management. The successful Program Manager thrives at maintaining communications, both up and down, for maximum productivity. As Program Manager, you are responsible for one or more cross-functional initiatives. You are extremely detail oriented, with extreme focus over all facets of your program; both large and small. You are, and are viewed by others, as the subject matter expert for all initiatives you manage.

Coordinates and manages all activities and is responsible for meeting all contractual obligations on assigned programs. You will serve as the primary communication link between the customer and SEKO Operations. You will advise management and the customer of current status and potential problem areas on a regular basis and take appropriate corrective actions as required. The Program Manager typically has responsibility for several business units of a larger customer of major impact to the MedTec division. These may be new and/or ongoing programs. As a general rule, the total value of these programs will typically be valued at between $112 Million dollars, however, because of technical complexity or customer approach, the dollar value may not fully represent the difficulty of the work involved. The Program Manager does not have direct reports but will coordinate the activities of dedicated Client resources. On occasion, the Program Manager may train Project Associates.

Manages several related projects, often with the intention of improving performance throughout the organization. Covers management functions throughout the life of the program. Provide overall support and management of the contract in support of the customer. Lead all programs and support staff in daily execution of the work and provide strategic leadership and support to the overall program. Manage customer requirements, track deliverables and maintain budgets for the program.

Essential Duties and Responsibilities:

• Works with Sales in support of client RFPs and RFI with response content, tariff development, and analytics
• Works with Sales and Management in developing a project plan for new customer onboarding and implementation.
• Develops program plans and schedules to ensure proper coordination between all program elements; monitors the status of cost, schedule and task completion to ensure compliance with program plans.
• Maintains a thorough understanding of the Client Contract.
• Manages to ensure that Proper billing has been setup and established with SEKO Corporate and MedTec billing department which may include working with 3rd party freight payment companies for EDI implementation and tariff changes to ensure that the systems are properly mapped.
• Creates a plan for efficient Client communications, including a plan for cascading appropriate information to key stakeholders.
• Assists in the preparation of proposals and change orders, and support fact-finding and negotiations to ensure completeness from a program management viewpoint during contract renew.
• Assists the Sales organization in planning and developing new programs and followon business units for existing programs.
• Leads the programs quality process from the Clients perspective with Quality Director and HUB Compliance Manager for any warehouse operations.
• Develops and implements Standard Operating Procedures for Management of the Clients daily business that meet the customer specific requirements.
• Coordinates with functional management to ensure the assignment of adequate program resources.
• Coordinates and manages all program activities to ensure compliance with contract requirements.
• Conducts effective day-to-day communications with the customer to resolve outstanding issues in a timely manner.
• Plans, coordinates and manages the preparation of presentation materials for internal and customer meetings and reviews; manages the conduct of such meetings and reviews.
• Prepares regular status reports KPIs, for management and the customer, which provide visibility for program issues and risks.
• Monitors program costs and profit and labor requirements.
• Develops, schedules and leads project close-out processes throughout the lifecycle of the program looking for opportunities for continuous improvement.
• Sees through the execution and launch of customer initiatives.
• Is a creative visionary: someone who encourages their peers to think beyond the box and can carefully sift out imaginative solutions to problems even when it seems like the possibilities are otherwise limited.
• Works closely with other PMs and Project Associates to schedule and plan for senior management interactions.
• Works closely with sub-team leads and the team to ensure seamless communication and monitoring of key milestones sub-team leads would be ALC Supervisors and HUB Supervisors.
• Owns the integrated timeline for program deliverables.
• Sets program team agendas, runs meetings, take minutes and follows up on action items.
• Coordinates the team around long term planning and goal setting and program budget tracking; takes ownership of these processes.
• Ensures two-way connectivity to keep the sub-teams checking in & informed of program issues and enhancements.

Supervisory Responsibilities:

• Unlikely to have direct reports; however, responsible for supervision of assigned programs / projects and team members involved.

Qualifications:

• Ability to acquire TSA certification (required).
• Proven track record of developing and managing strategic client business relationships.
• Direct experience with leading projects, working directly with clients.
• Experience leading successful project team, including sales, operations, clients and maintaining relationships with external entities.
• High enthusiasm, integrity, ingenuity, results-orientation, self-motivation and resourcefulness in a fast-paced competitive environment.
• Love the next problem, the next experiment, the next customer.
• The ability to partner closely with both internal and external clients and partners.
• Must be capable of travel to client meetings, quarterly business reviews, and client onboarding at warehouse facilities.
• Knowledge of the market and industry: competitors and customer needs.
• General product knowledge of transportation and logistics.
• Strong technical aptitude with a deep understanding of data and analytics.
• High level of accuracy.
• Exceptional leadership, time management, facilitation and organizational skills.
• Outstanding working knowledge of change management principles and performance evaluation processes.
• Ability to run program reviews and effectively communicate regular updates to all stakeholders on all the initiatives managed.
• Able to partner with internal and external stakeholders to ensure needs for the program are met.
• Strong listening and people-handling / interpersonal skills.
• Negotiating skills to facilitate agreement on technical and contractual matters.
• Understanding of contractual terms, conditions and requirements.
• Demonstrated excellence in verbal and written communication skills for the preparation and presentation of materials to internal groups and to the customer.

Education and /or Experience:

• Bachelors degree or equivalent combination of education plus operations / project management experience and / or business development experience.
• Experience writing and reviewing proposals.
• Two (2) or more years of Project Management experience.
• Must be able to work in an environment in which there is minimal supervision and where flexibility is required; proven experience to self-perform is strongly desired.

Language skills:

• Sophisticated communication skills, both oral and written.
• Ability to communicate clearly, concisely, effectively and in a timely manner.

Computer skills:

• Computer proficiency with solid experience using Microsoft Office including Word, PowerPoint, Project, Outlook and Excel; strong analytical skills in Excel.
• Experience with Intelex a plus.
• Willingness and ability to learn new systems.
• Utilization of the scheduling, status reporting and cost reporting systems.

Physical demands:

• Sitting up to (8) hours or more per workday; standing and/or walking up to two (2) hours per workday.

Work Environment:

• Office environment as well as car, client sites, hotels, conference centers, meetings, etc.

Travel Requirements:

• May be frequent; may include international travel to Client meetings and to MedTec HUBS.