General Summary:

Responsible for working with key medical equipment customers for the cleaning, availability, inspection, and shipping of medical equipment.

Essential Duties and Responsibilities:

Level I

• Alerts and facilitates the coordination of the units needing inspection; provides inspection updates to the Inventory Management System where required by customer requirements.
• Ensures inbound units needing repair are placed in the proper area and tagged with available information regarding the required repair.
• Alerts Inventory Control and client on customer equipment that needs to be repaired; coordinates the repair schedule and provides updates to the Inventory Management System.
• Cleans and maintains medical equipment; performs decontamination on medical equipment, where required by customer requirements.
• Conducts basic function testing of medical equipment, such as system power-ups (certain function test procedures involve the use of medical grade Air and Oxygen (O2) gasses).
• Completes the necessary paperwork procedures associated with daily activities.
• Coordinates daily calls with the TEC office.
• Ensures all units have their original barcodes and that barcode label is accurate and readable.
• Ensures that all ship dates are met; follows established shipping and receiving procedures per MedTec Warehouse Standard Operating Procedures (SOPs).
• Facilitates physical inventory counts, cycle counts and parts management; verifies actual counts are as indicated in Inventory Management System; ensures that cycle counts are conducted where required by customer requirements.
• Ensures that units allocated are units used for orders.
• Ensures warehouse technician check sheets are correct.
• Establishes, organizes and maintains warehouse area per MedTec policies and procedures.
• Facilitates and assists with tradeshow staging and training on site as required.
• Reports any issues or discrepancies to management.
• Interacts with clients on inventory availability and allocation of inventory as required.
• May be responsible for track and tracing of small parcel shipments to Sales Representatives or hospital locations.
• Receives additional instructions and directions from Lead MedTec Technicians, TEC office, MedTec program and/or management.
• Performs other tasks/projects as requested by management.

Level II

• Performs all duties of a Level I MedTec Technician.
• Troubleshoots and diagnoses issues with customer devices and equipment; adjusts, maintains and repairs customer devices and equipment; escalates to Lead MedTec Technicians and/or management as necessary.
• Serves as point of escalation for communications with clients, Sales Representatives and/or hospital representatives as needed.
• Assists with training junior personnel; provides performance feedback to management.
• Performs other tasks/projects as requested by management.

Supervisory Responsibilities:

• None.

Qualifications:

Level I

• Ability to acquire TSA certification (required).
• Ability to be courteous and establish and maintain effective relationships with both customers and associates.
• Ability to effectively communicate technical information to non-technical audiences.
• Ability to work independently with minimal or sporadic direct supervision.
• Ability to obtain forklift certification.
• Must be self-motivated and possess strong attention to detail.
• Strong understanding of and inclination toward customer service.
• Up-to-date immunization for Hepatitis B or signed declination form.

Level II

• Meets all qualifications of a Level I MedTec Technician.
• Ability to diagnose and troubleshoot issues with electronic equipment and products.

Education and /or Experience:

Level I

• High school diploma or GED; technical degree or certification a plus.
• Six (6) months to one (1) year applicable experience or the equivalent experience and education; mechanical training and/or medical device experience desirable.

Level II

• All education and experience of a Level I with an additional two (2) years of experience in a technical position.
• Technical degree or certification desired.

Language Skills:

• Good interpersonal and communication (oral and written) skills.
• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.

Computer Skills:

• Familiarity with Microsoft Office, especially Word, Excel and Outlook.
• Basic PC skills (non-programming).
• Ability to quickly learn new programs/software.

Physical Demands:

• Standing six (6) or more hours per workday; sitting two (2) or more hours per workday.
• Ability to lift up to 35 pounds.
• Ability to push up to 450 pounds up ramps.
• Ability to bend, reach and stoop frequently throughout the shift.
• Appropriate safety gear must be worn as needed.

Work Environment:

• Warehouse/cleanroom environment.

Travel Requirements:

• Occasional as needed.

Dedication to the Quality System (Required):

Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected companystandards as well as those of our customers and the ISO 13485 International Standard, CMDCAS, FDA, and MDD regulations. We operate the Quality System as an overall management system for all products.

All employees accept responsibility for the excellent quality of products and take professional pride in producing high quality products that are the finest in the marketplace.

Our approach to quality is based on the premise that we can achieve product quality and effective cost control by concentrating on the integrity of processes and preventative measures rather than after the fact detection.