Since 2005, Synergy Manufacturing, Inc. has been an industry innovator and manufacturer of high-end automotive performance components for the Jeep and Dodge Ram platforms. These components are predominantly made in the USA and are primarily for the off-road aftermarket. In addition to suspension systems, Synergy also manufactures a complete line of heavy-duty steering components, axle upgrades, and other related products that dramatically improve vehicle on and off-road capability, performance, and appearance. Our business resides in a shared 30,000 square-foot facility located in San Luis Obispo, California.

We offer the following benefits to full-time employees: paid time off, various health insurance choices with company contribution, the option to purchase reduced-rate dental and vision insurances, retirement plan with company matching, paid holidays, and company discounts.

Customer Service Representative / Web Editor

Reports to Sales Manager / Director of Sales and Marketing

Works closely with Warehouse, Finance, Marketing, and IT

Full-Time, In-House Position | Mon-Fri, 7am-4pm Pacific

NOT A REMOTE POSITION

Job Description

We are actively seeking a new Customer Service Representative/Wed Editor for our busy office in San Luis Obispo. This motivated individual will be capable of delivering top-notch service and possessing clear communication. Our customers have a high expectation for customer service, and we pride ourselves on the knowledge base we have. We provide all the tools you will need and a positive, fun, and dynamic environment to work in. Candidates with off-road and automotive knowledge are preferred, but not required. Previous experience in web editing is a plus, but not required.

Responsibilities

• Maintain high levels of customer satisfaction.
• Staff phone lines from 7am to 4pm Pacific, Monday-Friday.
• Answer email and voicemail correspondence in a prompt, professional manner.
• Notify web customers of order status, backorders, or availability issues.
• Demonstrate superior customer service and ability to minimize order cancellations.
• Edit and maintain web pages to reflect updated information.
• Communicate effectively with warehouse regarding sales to ensure orders go out in a timely fashion; communicate returns as well.
• Participate in pushing brand and product sales promotion campaigns.
• Participate in video-based product demonstrations.
• Communicate with IT to ensure maximum website functionality, identifying errors or discrepancies.

Required Skills and Experience

• Customer service experience of at least 1 year, preferably in an e-commerce environment.
• Able to understand and follow oral or written work instructions.
• Good interpersonal communication skills.
• Basic computer skills, ability to read and update spreadsheets.
• Able to work as a team with co-workers.
• Able to sit or stand and walk throughout the scheduled work shift.
• Able to lift and/or move up to 70 lbs.
• High school diploma.

Preferred Skills and Experience

• Web editing knowledge.
• Demonstrates broad technical knowledge of vehicles and products we sell.
• Experience in IQMS.
• A passion for off-roading or the auto industry.
• Email resume only (Write why you would be the right person to join our team).
• Please do not call or hand deliver resumes.
• No Phone Calls from Recruiters

Job Type: Full-time

Pay: From $20.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person