Job description

Title: Member Service Associate
Status: Part-time, hourly
Compensation: $20 / hour
Shifts available: Weekends 3:00pm-10:00pm. Weeknights 5:00pm-10:00pm as needed
Remote options: In-person only
Location: Bellevue Badminton Club – Renton– 846 Lind AVE SW, Renton, WA 98057

The Bellevue Badminton Club (BBC) is a badminton club open to the public that features some of the best facilities in the country. Formed in 2005, we offer a truly world class coaching staff to instruct our juniors players and adult members. Our team is motivated to continue making our club one of the best places to play badminton, and we are looking for more friendly faces to join us as our club and sport continue to grow. We value a kind, proactive, and disciplined approach to serving our members and guests, and expect our team members to share those values. The Bellevue Badminton Club has grown exponentially and we need committed individuals to join our team!

Why work at the Bellevue Badminton Club?

• Fun and friendly environment
• Have a positive impact on hundreds of members daily
• Discounts on club services
• Opportunities to learn and expand your skill sets
• Collaborate with a diverse team and form meaningful relationships

Our ideal candidate has the following:

• Previous customer facing experience
• Positive energy and optimistic attitude – a must!
• Natural conversational/people skills
• Problem solving and critical thinking skills
• Works well within a team

GENERAL RESPONSIBILITIES

The Member Service Associate is responsible for successful performance of the BBC’s front desk reception including representing the BBC to Members and Guests, being accountable for customer facing administrative services, computer systems, troubleshooting, liaison with other departments, emergency services, and point of sale functions. The position serves as a first line response to Member and Guest needs and provides answers to members questions and emails in a professional manner.

SPECIFIC RESPONSIBILITIES

• Greets and welcomes Members and Guests and answers any questions.
• Answers any phone calls or e-mails.
• Reenforces facility policies and procedures with members and guests.
• Participates in Front Desk team meetings, workshops, and ongoing communication.
• Actively solicits feedback, assists in customer satisfaction surveys, and works with the other Team Members to market, promote, and improve programs and services.
• Keeps up on club events, retail sales events and BBC facility rules and practices.
• Keeps the facility tidy and orderly throughout the day.
• Opening and Closing duties.

POSITION QUALIFICATIONS

• The person holding this position must have one to two years of progressively successful job experience with strong people, problem solving, communications, and planning skills, or equivalent.
• Completion of high school education, or equivalent is required.
• A high ability to communicate effectively with members and team members both in person and on the phone.
• A knowledge of general tech tools and point of sales systems such as MS Office, Google Suite and Square.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend

Work Location: In person