SUMMARY

The primary responsibility of the Fresh Tap Market Manager is to provide leadership and supervision of the FreshTap Team. The Market Manager should possess the skills to lead, motivate, guide and train draft technicians and others on the FreshTap Team. Market Manager will ensure FreshTap Team supports the on-premise team in achieving business objectives. This position requires accomplished leadership toward achieving and exemplifying the standards and principals of the company’s vision. The Market Manager will work closely with the Sales and Support Manager to ensure efficient and professional execution of FreshTap standards in the market.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage FreshTap Team to ensure the highest standard of service to assigned accounts.
• Manage Freshtap Team within approved budgets.
• Represents company in a professional manner and provide excellent customer service.
• Ensure the accountability of FreshTap Team by conducting in market ride-withs.
• Supervise the FreshTap Team in accordance with all policy and procedures outlined in company handbooks and the FreshTap Manual.
• Effectively supervise the draft technician’s hours / overtime to comply with all state / federal laws.
• Ensure draft technicians effectively work and communicate with the sales team and specific store personnel to ensure account level service expectations are met and or exceeded.
• Train, develop and uphold all FreshTap established standards and expectations in compliance with the FreshTap manual.
• Manage week-end rotation schedule for Emergency/On-Call service for accounts.
• Recruit and maintain a Best-in-Class staff that ensures established service expectations utilizing all resources available.
• Ensure that daily draft service schedules are communicated to direct reports, plus ensure that each technician’s daily account call list is adhered to at all times.
• Provide relief/route coverage for vacations, sick time, etc.
• Communicate and resolve any customer complaints in conjunction with Sales Team and/or FreshTap Team in a timely manner to ensure account level service standards.
• Management and Administrative duties to include PTO, performance appraisals and coaching.
• Maintain draught equipment and organization in the draught room
• Oversee and inspect service vehicles to maintain the highest standards for cleanliness, safety, equipment stocking and maintenance
• Maintain safe driving record and comply with company driving point policy.
• Attend all scheduled meetings and company functions as required.
• Adhere to the Company dress code and be properly groomed.
• Obey all federal, state, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Analytical Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills Strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal Listens to others without interrupting; remains open to others ideas and tries new things.
• Oral Communication Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management Communicates changes effectively; monitors transition and evaluates results.
• Leadership Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; continually works to improve supervisory skills.
• Business Acumen Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Organizational Support Follows policies and procedures; supports organizations goals and values; benefits organization through outside activities.
• Judgement Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism Treats others with respect and consideration regardless of their status or position.
• Safety and Security Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associates degree (A.A.) or equivalent degree from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of educations and experience.

COMPLEXITY OF DUTIES

Repetitive, routine, or semi-routine duties involving the use of numerous established clerical, statistical, and/or other general procedures involving average detail and variation where the employee is responsible for recognition of previously described sets of circumstances and correct choice of action within limits of clearly prescribed standard practices and procedures, requiring the making of contingency decision and the use of some judgment.

SUPERVISION RECEIVED

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work with others, referring only unusual cases to suppliers and others.

RESPONSIBILITY FOR ERRORS

Probable errors usually detected in succeeding operations and generally confined to a single department or phase of company activities. Errors could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve back checking by others and would involve some moderate monetary losses. Most work verified or checked either by systems and procedures, or supervision.

CONTACT WITH OTHERS

Involves regular contacts throughout the normal working day with departments, vendors, customers, suppliers, or the public where improper handling may affect results, where tact, judgment and proper behavior are required to avoid friction or dissatisfaction and maintain harmonious relationships but where the primary responsibility rests with the next higher level of supervision.

CONFIDENTIAL DATA

Work with some confidential data where the effect of any disclosure would probably be negligible or where the full import is not apparent in the routines performed.

MENTAL / VISUAL / AUDITORY DEMAND

Flow of work and character of duties involves normal mental and visual attention much or all of the time. Occasional mental or visual attention, where the flow of work is intermittent or the operation involves waiting for a process to complete a cycle, with intermittent checking involved. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somewhat undesirable working conditions. While performing the duties of this job, the employee is continuously exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc.; with one element continuously present to the extent of being disagreeable.

The employee must be able to work a varied schedule during the workday. The FreshTap Team is responsible for draft service on the weekend and the Market Manager will be expected to manage and supervise on the weekends.

CHARACTER OF SUPERVISION

Immediate supervision over a unit, section or department where most of the time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, where procedures are standardized. Responsible for supervising more than 2 and seldom over 10 persons.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Clean driving record (MVR) or within CDC/CPB Driving Points Policy
• ABC Beer permit
• Achieve qualifications of a Draft Systems Engineer (FreshTap career progression)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk and hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands or fingers, handle product, or feel. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The demands include considerable physical effort consisting of:

• Continuously lifting or moving average-weight material, or
• Continuously lifting or moving light weight material in difficult work positions, or
• Frequently lifting or moving heavy weight material, or
• Frequently lifting or moving average weight material in difficult work positions, or
• Occasionally lifting or moving heavy weight material in difficult work positions.

A job description, by its’ nature, can't include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Fresh Tap Market Manager is assumed and it is expected that the Fresh Tap Market Manager will act accordingly. The Fresh Tap Market Manager will be expected to perform any other task not included in this job description requested by management.